Sergio Vicente
Deputy Sr Training & CX Manager @ XPENG
About
"For many of us, a car is not simply a way to get from point A to point B. It´s the very first taste of freedom, ownership and a representation of our own personality" I´ve always believed that when you do what you love, you´re halfway of excelling at your professional performance. You stop seeing work, as work, and start giving your truly 100% towards your professional life. I´m Sergio & I´m passionate about cars and the automobile industry in general, with over 4 years of experience in the industry & 4 more years of experience in various industries. Backing up my passion towards the industry, is also a strong set of skills which including (but not limited to) efficiency, goal driven, teamwork, resilience, conflict resolution & more. I´m searching for a company in which I can develop myself and continue my professional path in the industry.
Mexico
Mexico City
Automotive
Automotive, Business Development, Leadership, Sales, Business Strategy, Microsoft Office, Training, Conflict Resolution, Management, Communication, Diplomacy, Customer Service, Teamwork, English as a Second Language (ESL), Automotive Sales Training, Project Leadership, KPI Dashboards, Planificación estratégica, Strategy, Sales Management
Experience
Deputy Sr Training & CX Manager
XPENG
Mexico City, Mexico
Sales Training Manager
GWM Mexico
Mexico City, Mexico
Automotive Training Consultant
Mexico City Area, Mexico
-Training consultant, specialized in quality & training -Creation & development of training material, including sales, product training & sales abilities -General advisory & back office for the automotive industry -Tender for Ford LATAM Vehicle Training 2019-2020, Nissan Versa Training 2020 & Sentra Training 2021, Nissan Annual Training 2021 and Hyundai Annual Training 2022 -Renault R-School Certification Program for Sales Advisors 2018-2019 & organization for Peugeot Partner 2021 Training Event
Sales Training Sr. Specialist
Kia México
Mexico City Area, Mexico
-Planning, development & deployment of sales training for national dealerships -Dealer Management System administration, Dealer Portal & KIA Dealer Academy -Headcount management between Mexico´s HQ and dealership network of all the sales positions and other positions inside the dealership, thru the administration & supervision of the internal contact center to attend the dealership network -Development of Instructor Based Training & Web Based Training for new vehicle launches facelifts, key competitors, specs & sales abilities and skills, processes and coaching -Sales Satisfaction Index monitoring, fine tuning & opportunity areas check-up. Addressing the opportunity areas with correcting actions -Back Office: including budgeting, supplier & vendor relationship, invoicing to dealers, events & training logistics, training supervision & conflict resolution. Support to Product Marketing, Marketing, Dealer Development, Sales, After-Sales; Finance & other areas in the Head Quarters
Founder
Traxs
Mexico City Area, Mexico
-Recruitment, selection & supervision of drivers for Uber & Traxs -Administration of vehicles, assets, finance & accountability -Customer service, sales & logistics
Assistant Manager
Aislamientos Comerciales e Industriales SA de CV
Mexico City Area, Mexico
-Coordination, organization & logistics of the inventory and sales orders -Customer service of clients and leads and after sales management -Translator and interpreter in international expositions -Business planning, administration of personnel and vendor coordinator & facilitator
Trainee/Mobility & Equity Assistant
Banamex
Mexico City Area, Mexico
-Support to the HR generalists & specialists of the following areas: Marketing, Human Resources, Compliance, Executive Services and back up of top management of HR Mexico Division -Follow up, supervision and inscription of the Human Resources personnel into training, coaching and professional grow -Management of mobility programs for executive positions of different Citi´s international branches into Citibanamex
Education
Bologna Business School
Supercars, Superbikes & Motorsports
I developed, learned and honed my skills and passion for the automotive industry, participating in projects supervised by Directors of exclusive brands, as: for Business Strategy I developed the Business Case of the Ferrari Monaco GTE-4 supervised by Nicola Boari (Product Marketing Director of Ferrari); for Product Development, I developed the case of a new brand and vehicle (Lynx Prisma PHEV) supervised by Maurizio Reggiani (CTO of Lamborghini), as well as subjects from E-Sports, One Customer, Industrial Design, Branding, among others
Tecnológico de Monterrey
Business Administration and Management, General
National Award of Excellence CENEVAL
Sergio Vicente's Contact Information
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