Sergio Polatian

Mission: Learn about upstream operations. Support RENAULT Brand Product Performance chairman & operations: contribute to the alignment of stakeholders and partners to achieve our performance objectives.

• Mission: B2B Sales & Marketing for Dacia brand. Also responsible for Long Term Rentals & Short-Term Rentals channels. • Scope: Worldwide. • Numbers:  15% of global Dacia annual sales (90K units/y).  1,7 Billion € (TO MSRP).  Profits in 2022: +5,1pts vs 2021 • Results: 2022 profitability best ever for Dacia B2B, +0.7pts more profitable than retail (precise figures are confidential).

• Mission: Paris Rive Droite dealerships Managing Director. Manpower: 97 and P&L >50 M€/y. • Scope: Two dealerships and one Store Flagship : Renault ETOILE, Renault CHAMPIONNET and sales for Renault CHAMPS ELYSEES. • Numbers : new cars sales (1600 NV/y, 21 people & 33M€/y), used cars sales (1000 UC/y, 6 people & 11,5M€/y), after-sales workshops (64 people & 4M€ /12'000 repairs/y), short term rental (2 People), spare parts & merchandising (4 People & 5,5M€/y). • Results (FY19):  Operation margin: +2,2M€ vs Y-1 (+66% vs regional average).  Spending: fixed cost down -2,8% vs budget (and -7,6% vs 2018).  Total Turnover: 54 M€ (+420KE vs budget and +2,94 ME vs 2018).  New vehicles performance: volumes up 10% in a market down 4%.

• Mission: customer face for RENAULT & RCI bank on B2B Sales • Scope : France new vehicles, financing and mobility solutions • Results :  34’933 cars sold accounting for 780M€ TO in 3y (one of the biggest client portfolios in France).  11’545 lease contracts in 3y.  Experience in several sectors (construction, insurance, banks, pharma, retail, …).  Quota overachieved 3years in a row (2018: 108%, 2017: 135%, 2016: 119%).

• Mission: Support the chairman and SVP of AMERICAS Business unit on the daily operations. • Scope : Americas region. - Member of America's Business Unit Board of Directors / COMEX. - Prepare presentations (Operations Monthly Performance, Quarterly Review …) to the CEO. - Sales & Marketing: contribute to Strategic files, Business Review, Alliance Synergies process for the BU, Alliance Revenue Optimization Program, Monthly Landing, Forecast, BU Risks Evaluation. Also, Free Cash Flow landing, Top management seminars … Contribute to the alignment of employees, management and partners to achieve the performance objectives.

• Mission: Develop After-Sales Parts businesses. • Scope: Worldwide After Sales. - Business forecasts: build the Three-year global After-Sales Plan with the BU. Anticipate the impact of our decisions and market developments on our metrics. - Commercial policy & network incentives: contribute to guidelines for NSC on Commercial Action Plan for A/S (PAC). Define the orientations on network remuneration. - Business expert after-sales: B2C / B2B commercial campaigns, Renault’s rolling park, wholesale sales strategy, VME strategy, network training, network service capacity…

• Mission: Deputy After-Sales Director (230 employees) and Head of the European Services HUB (64 employees). • Scope : Distribution network of 14 European countries. - Technical Assistance Platform : 34 employees and 42’000 assistance applications/y from 5 European distribution networks. - Warranty Platform : 24 employees and 440'000 warranty claims treatment/y from 14 European distribution networks. - Asia/Africa Importers Hub (6 employees): Provide technical assistance, warranty, recall campaign roll out and product quality follow up services to 20 importers.

• Mission : Project Manager for Renault A/S Engineering. • Scope : Worldwide After-Sales. - Optimization of 16 Network Services HUBs in Europe (500 FTE). Study synergies with NISSAN. Roll out a service center for European Networks. Study of RFI and RFQ grouping for European markets. - Implement the A/S Engineering Hubs in Korea, Romania & Brazil (total headcount 18). Obtain skills certifications and assure operations according to QCD commitments. - Roll out and follow up the new assistance process and conduct performance audit for European, American and one Asian country.

Mission: implement and develop new after-sales engineering centers in Brazil, Korea and Romania.

Mission : Commercial animation of 8 NSC on A/S service performance

• Mission: Contribute to the new strategy of CRM for Peugeot Champs Elysses and customer contact points with the Brand

• Mission : Contribute to performance improvement of the maintenance department for the main ExxonMobil refinery in Argentina.

• Mission: advise companies on the business case of LPG usage for fleets and their negotiations with the State.

- Highest Honors (17,9 /20)

- Excellence Scholarship - Honors (14,9/20)

- Highest Honors (7,3/10) - Double Degree agreement with l’ECOLE POLYTECHNIQUE et l’ECOLE des MINES.