Sergio G.
General Manager @ Flow
About
- Experienced professional in creating and implementing standard operation procedures. - Committed to top-notch costumer service. - Recognized professional in opening new venues. - Excellent team worker, contributing to a positive and cohesive work environment. - Strong resilience and adaptability to change.
Saudi Arabia
Riyadh
Hospitality
Startups, Análisis de negocio, Customer Service, Hotels, Team Leadership, Leadership, Microsoft Office, Event Planning, Microsoft Excel, Social Media, Event Management, PowerPoint, Hospitality, Microsoft Word, Hospitality Management, Public Relations, Delphi, Galaxy, Lightspeed, Outlook
Experience
General Manager
Flow
Riad, Arabia Saudí
Currently overseeing hospitality openings as General Manager in Riyadh, focused on launching and scaling innovative living experiences
General Manager
Hilton Grand Vacations
Islas Baleares, España
Housekeeping Manager
The Hoxton
Barcelona, Cataluña, España
- Helped achieve the highest LQA score in the hoxton hotels by implementing a HSK strategy during 2022. - Effective management of the Housekeeping department budget. - Executed an ambitious training plan for Hsk assistant manager and supervisors
Pre-Opening Team Housekeeping Manager
The Hoxton
Barcelona, Cataluña, España
Hired to open the hotel and set-up operations of the Housekeeping department
Quality & Housekeeping Manager
Leonardo Hotels
Barcelona, Cataluña, España
Pre-Opening Team Quality & Housekeeping Manager
Leonardo Hotels
Barcelona, Cataluña, España
Rooms division & Guest Experience Manager
Highgate
Barcelona, Cataluña, España
The Gates Hotel Barcelona Implemented a long term strategy to increase Guest Review Index from 80% in March 2019 to 94,6% in December 2019. Developed an exceptional brand experience increasing the number of loyal guests by 10% in one year.
Visiting Professor Subject Hotel Management
Universitat Autònoma de Barcelona
Barcelona, Cataluña, España
Taught University Level Course Student satisfaction rate of 9.7/10
Rooms Division Manager
Alàbriga Hotel 5*GL
Sant Feliu de Guixols, Cataluña, España
Helped to achieve the award of Prix Villegiature “Best Service in Europe”. Participated and got awarded World Luxury Hotel Award “Best all Suites Hotel of Europe”.
Pre-Opening Team Butler & IRD Manager
Alàbriga Hotel 5*GL
Sant Feliu de Guixols, Cataluña, España
Hired to open the hotel and set-up operations of the in-room dining and butlering departments.
Office Coordinator
Hilton London Metropole
London, Reino Unido
Managed the HSK department in the largest hotel in Europe (1054 rooms).
Management Intern
Sheraton Hotels & Resorts
Seattle y alrededores, Estados Unidos
Practical internship in Sales, HR, Housekeeping, Front Desk and Reservations in largest hotel in the NW of the United States (1236rooms).
Housekeeping Supervisor
Hilton London Metropole
London, Reino Unido
Managed the HSK department in the largest hotel in Europe (1054 rooms). Awarded multiple “Employee of the month” and nominated for the “Employee of the year award.
Education
Universitat Autònoma de Barcelona
Gestión de hoteles y restaurantes
Focus on International Management and customer-Centric Organizations Upper Second-Class Honours 2:1
Universitat Ramon Llull
Empresa, gestión, marketing y disciplinas afines
Dissertation: Outstanding Upper Second-Class Honours 2:1
EF Language Abroad
Chicago English Summer Camp 2007/2008
Sergio G.'s Contact Information
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