sergio arroyo

technical consulting engineer

About

To aspire for challenging roles leveraging technical knowledge skills and interpersonal relationships gained from working with several organizations and customers, with a great sense of responsibility and professional ethics. IP, Packet Core Knowledge. Knowledge about CISCO, Extreme, Juniper and Ericsson devices. I have worked with different operators like T- Mobile, Vivo, Orange, Datora, Lime, Digicel, Entel, etc.

Country

mexico

City

mexico city

Industry

computer networking

Skill

telecomunicaciones, protocolos de internet, ip, juniper networks, networking, network design, troubleshooting, routers, voz por protocolo internet, 3g, lte, integration, switches, ccna, ethernet

Experience

technical consulting engineer

cisco

2018-2 - Present · 8 yrs 8 mos

network engineer

ericsson

2013-2 - 2015-6 · 2 yrs 5 mos

oss solution engineer

nokia

2016-6 - 2018-2 · 1 yr 9 mos

As part of the Pre-Sales team, I was responsible for providing technical offers for different operators, covering Latin and North America regions. The activities included participating in meeting calls with Account team and Solution Architects around the world, answering technical questions about Nokia Network Management Systems, Cloud and the different products from Nokia Software portfolio in order to deliver bids (RFP/RFI/RFQ). In some cases, I had the opportunity to provide support for post-sales as per customer business needs.

customer support engineer

ericsson

2015-6 - 2015-12 · 7 mos

* eNodeB Upgrades LTE - T-Mobile USA * Upgrades for Radio Base Stations (eNodeBs) LTE Network * UNIX/Linux OS Knowledge applied * Support and good communication with customer * Performing activities within the Operations Support System (OSS) * Working on Maintenance Windows * Troubleshooting on RBS Nodes (LTE). * RNC, nodeB Upgrades & Updates WCDMA - T-Mobile USA * Upgrades & Updates for Radio Network Controller and Radio Base Stations (nodeBs) * UNIX/Linux OS Knowledge applied * Support and good communication with customer * Performing activities within the Operations Support System (OSS) * Working on Maintenance Windows * Troubleshooting on RNC and RBS Nodes (UMTS).

2nd level support engineer - consultant

telefónica

2015-12 - 2016-5 · 6 mos

As part of my responsibilities included troubleshooting technical issues with customers, interfacing with other departments like RF and Transmission areas to resolve issues and provide root-cause analysis, providing technical guidance and recommendations. I worked with multivendor equipment routers and switches like CISCO, Juniper, Huawei and Telda performing testing and configurations. Also one of my responsibilities was to check PTN and SDH alarms through U2000 and T2000 tools in order to discard physical issues into the customer network.