Serge Masakovskis

Senior Consultant & Technical Solutions Lead @ Ct Global Freight Audit

About

I’m at my best when things are complex, a bit messy, and need structure brought back into them.Over 13 years at Ct Global Freight Audit I’ve built a career that does not sit neatly in one box. I have led global operations, built and scaled a Centre of Excellence, managed large international client accounts, delivered automation and system improvements, and more recently stepped into commercial leadership - joining and often leading sales conversations where the solution is genuinely complex and needs someone who can speak credibly to both what is being promised and what it takes to deliver it.That last part matters. A lot of organisations have a gap between what gets sold and what gets delivered. I have spent most of my career working in that gap - building the governance, standards and ways of working that close it, and being the person brought in when a client relationship or delivery has broken down and needs rebuilding.My core is Centre of Excellence leadership: creating the frameworks, tools and operating models that let teams perform consistently across regions without unnecessary friction. But I am equally comfortable on a sales call designing a solution for a prospect with a complicated setup, or working with an existing client to fix something that has not gone to plan.I am calm by nature, practical by instinct, and fairly allergic to unnecessary noise. I believe good leadership is about clarity, consistency and follow-through - especially when things are changing fast or the situation is inherited rather than built from scratch.If a problem is complex, a bit broken, or needs someone who understands both the commercial and delivery sides of the equation - that is where I do my best work.

Country

United Kingdom

City

Birmingham

Industry

Transportation/Trucking/Railroad

Skill

Complex Project Management, Requirements Gathering, Web Application Design, Business Transformation, Technical Solution Design, Stakeholder Management, Project Management, Project Coordination, Cross-functional Team Leadership, Business Analysis

Experience

Senior Consultant & Technical Solutions Lead

Ct Global Freight Audit

2025-12 - Present · 10 mos

Birmingham

Operating in a senior cross-functional capacity following organisational restructure, providing continuity across key strategic areas while the business evolves its leadership structure. · Leading and delivering complex client projects end-to-end as Senior Project Manager, ensuring continuity of service and operational stability · Acting as Senior Technical Consultant, advising on systems integration, EDI, workflow automation, and audit tooling across global operations · Supporting pre-sales and new business efforts as Technical Sales Solutions specialist, bridging the gap between commercial proposals and operational capability · Maintaining and strengthening relationships with key global customers, acting as a trusted senior point of contact during a period of transition · Drawing on 13+ years of institutional knowledge to provide strategic input across Operations, Sales, Finance, and Product · Continued to act as internal product owner for operational platforms designed and delivered during previous tenure, ensuring alignment between commercial requirements and technical capability.

Director of Sales and Commercial

Ct Global Freight Audit

2025-5 - 2025-12 · 8 mos

Birmingham

Appointed during a period of organisational transition to stabilise commercial frameworks, pricing structures, and contractual alignment across global customer portfolios. • Designed and implemented structured service and pricing frameworks supporting margin protection and scalability • Reviewed and corrected inconsistencies between contracts, Statements of Work, and live service delivery • Led customer-facing commercial discussions to support retention and contract extensions • Worked cross-functionally to align commercial commitments with operational and financial capability • Supported new business acquisition through solution design and proposal development

Head of Centre of Excellence

Ct Global Freight Audit

2024-6 - 2025-5 · 1 yr

Birmingham

Established and scaled the Centre of Excellence function, delivering tooling, governance, and innovation initiatives to improve audit accuracy and operational efficiency. Led the conception, design, and delivery of multiple internal applications in collaboration with the development team, including freight audit tools, operational dashboards, a client-facing portal, and a rate search and rate card management system - deployed across internal teams and external clients globally.

Head of Accounts Management / Senior Global Project Manager

Ct Global Freight Audit

2017-1 - 2024-6 · 7 yrs 6 mos

Birmingham, England, United Kingdom

Held senior roles leading global client accounts and project delivery across operations. • Managed global client portfolios and cross-functional delivery teams • Delivered automation, workflow optimisation and KPI improvements • Launched and stabilised international delivery centres • Supported audit quality, reporting accuracy and service reliability

Earlier Career

Ct Global Freight Audit

2013-3 - 2016-12 · 3 yrs 10 mos

Birmingham, England, United Kingdom

Started in a Data Entry role and progressed through customer onboarding, global project and operations management positions, developing a strong understanding of delivery from the ground up. Built deep operational expertise while delivering global projects, automation initiatives, office launches, and KPI improvements.