SERGE KASENDA TSHIMPUMPU

at HELLEMANNTYTON South Africa, my responsibilities and duties include, growing and maintaining business in the Africa, Forecasting, building lasting customer relationship in continent.

Supply, installation and validation of Laboratory, Pharmaceutical and medical equipment

Business development and sales duties in Africa region. Responsibilities  To meet or exceed the sales and market share goals as developed and assigned  To implement needed plans to achieve increased sales and market for new and current clients in assigned regions  To compile detailed report of customers profiles visited in the regions and data analysis  To provide individualized assistance to clients with respect to their concerns and handling complaints  To maintain and grow customer relationships and accountability of sales effort  To manage assigned territories efficiently in a profitable manner  To travel across Africa to market our products and conduct professional presentations, necessary training, keep accurate books of potential leads  To oversee Marketing and sales forecast, early outputs and ensure country agents satisfaction in terms of payments recorded by the financial department  To managed travel expenses budgets and maintained accurate books of expenses within budget allowances as set by the national marketing department  Create country offices in assigned regions  To determine adequate territories to visit and conduct our activities  To supervise local and international marketing and sales operations  Contact as many possible companies involved in the same industry in the various regions  To conduct potential partnership between country governments and official institutions  To conduct general survey and research for potential countries that can meet the company’s expectation in term of its goals.  Market research duty to determine the best way to reach or cover clients in Africa.  Handling logistics of marketing materials throughout Africa.  Ensure that the correct procedures of the company are promptly followed internally and externally

 Coordinated interactions across all channels in “real time”  Provided single view of customers across the enterprise from sale’s lead  Acquired and retained customers and increases customer satisfaction  lead development to improve sales, business and team efficiency  Groups customers by keywords for profiling, sales campaigns. And marketing  Support multi message and campaigns via e-mail, mail, Skype etc., in a MultiMedia environnent  Customized sales pipeline to manage sales through all channels  Led promotional activities and maintained organizational strategies  Established critical partnership with many countries and companies Led research in Madagascar for under Synovate for Nissan, Result achieved: increased market and retention of business