Serene Pearl

KYC & AML Compliance: Reviewing and enhancing data collection to ensure Know Your Customer (KYC) records are complete and accurate. This includes conducting due diligence such as Customer Identification Programs (CIP) and Enhanced Due Diligence (EDD). Data Analysis & Validation: Analyzing transaction data to identify patterns, verify legitimacy, and perform complex data reconciliations. Reporting & MIS: Developing and producing standard suites of Management Information Systems (MIS) reporting and reconciliations for critical business data. Risk Management: Identifying, assessing, and escalating potential Anti-Money Laundering (AML) risks to specialized investigative teams. Process Improvement: Streamlining workflows using digital tools to improve client experience and reduce manual processing risks. Stakeholder Engagement: Interacting with internal teams (Front Office, Middle Office, Help Desk) and external clients to resolve data discrepancies and obtain necessary documentation

▪ I worked for the EBDS (Energy bill discount scheme) campaign. ▪ Extensive experience in handling and processing customer inquiries and requests efficiently and accurately. ▪ Proficient in using various software and database systems for data entry and retrieval tasks. ▪ Highly skilled in organising and maintaining important documents, ensuring confidentiality and compliance. ▪ Conducted thorough quality checks on documents submitted via sales force to ensure accuracy. ▪ Applied keen attention to detail to evaluate and approve or reject applications. ▪ Utilised strong organisational skills to effectively manage and prioritise multiple documents for review.

▪ I worked for the NHS vaccination campaign (seasonal boosters) ▪ representative with excellent communication skills: ▪ Proven track record in resolving customer issues and ensuring satisfaction. ▪ Skilled in managing high call volumes and successfully navigating complex customer inquiries. ▪ Proficient in using customer service software and maintaining accurate records of interaction

▪ I’ve worked for three different departments within Google maps (create or approve new listings) (hotel listings) (spam listings) ▪ Collaborated with cross-functional teams to identify and implement process optimisation opportunities. ▪ Conducted regular audits on Google Maps listings ensuring compliance with spam guidelines. ▪ Assisted in training new team members and documented best practices for spam checks. ▪ Demonstrated ability to accurately input and update business information on Google Maps. ▪ Proficient in creating and managing new listings on Google Maps for businesses. ▪ Proficient in managing and optimising hotel listings on Google Maps to increase visibility and bookings. ▪ Skilled in utilising Google's hotel attributes and features to enhance hotel listings. ▪ Experience in analysing key metrics and data to make data-driven decisions for improving.