serena zhu

serena zhu

manager wholesale operations

About

Specific Area: -Business operation -Online marketing strategy and wechat platform usuage specified in target audience -New product launching/ market analysis -Event planning & execution Specialties: Operation Management/Business Management/Customer relationship management

Country

china

City

peking

Industry

information technology and services

Skill

saas, management, business strategy, project management, business development, business analysis, market research, cross functional team leadership, competitive analysis, cloud computing, enterprise software, business intelligence, strategy, sales management

Experience

bmw financial services

manager wholesale operations

bmw financial services

2016-6 - Present · 10 yrs 4 mos

Dealership management -Credit line management of dealer -Loan management -Optimize operational efficiency and accuracy

dagong credit rating corporation

deputy general manager of operation department

dagong credit rating corporation

2015-3 - 2015-9 · 7 mos

Responsibel for department strategy plan -Branch offices management -Implement business functions montly target -Monthly KPI review on corporate level based on monthly plan execution

ibm

solution representative

ibm

2012-4 - 2014-3 · 2 yrs

Implement GEO expansion strategy that assigned by headquarter -Use market research to identify market and adjacent opportunities, unmet customer needs, and understanding competitive intelligence positioning to launch online and offline marketing events -Coordinate acceleration programs supporting product and solution launch plans -Collaborate with the regional sales force on product offerings and customer invitation for marketing events to promote regional segment value propositions -Measure and monitor metrics and operating mechanisms to ensure achievement of business objectives, which lead to validate leads generation

ibm

team lead of contract center

ibm

2009-11 - 2012-4 · 2 yrs 6 mos

Dispatch contract request to team member for contract preparation -Run reconciliation report on a weekly basis to validate Price Release Letter and contract production -Watch out must-to-go list issued by Brand Sales Departments to ensure adequate support provided, especial during business peak time -Watch out "must to go list" to make sure contract release before bid due date -Acute to business trend and to leverage the volume of team member -Communicate with internal clients, such as sales operation team, sales, C&N, pricing, BPO, CSO (customer supply chain) and bid manager for process update -New announcement/business tool study and share with team -Arrange workshop for case study and sharing -Arrange holiday on duty shift upon business requirement

sino forever prosperity investment consulting

executive seretary

sino forever prosperity investment consulting

2006-7 - 2009-11 · 3 yrs 5 mos

Education

beijing normal university

beijing normal university

renmin university of china

renmin university of china

accounting

serena zhu's Contact Information

Email

******@***.com

Phone

(**) *** ****

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