Serena Stewart

leads system-wide training strategies. Develop curriculum for clinical and non-clinical staff, ensuring compliance with CMS Conditions for Coverage and fostering a culture of continuous learning.

Establish strategies for ensuring a diverse clinical and administrative workforce meets goals of nation’s largest advanced illness and hospice non-profit. Manage 31 FTEs to oversee design and delivery of comprehensive, high-quality orientation, training, and education programs to 3,000 employees across four states. Ensure compliance with regulatory and industry standards. Manage partnerships and contracts with universities and colleges. My responsibilities include optimizing our Learning Management System, ensuring our training aligns with industry standards, and enhancing our relationships with academic institutions. Furthermore, I actively contribute to acquisition projects, focusing on integrating training teams and standardizing educational practices

Led employee education at multi-state women’s healthcare organization. Conducted quality assurance, regulatory, managed care, and credentialing audits for 61 sites. Identified gaps and developed corrective actions for leadership teams to improve quality measures and address audit issues.

Oversaw training of 1,350 employees across 263 offices spanning five states, driving standardized knowledge and skill development. Implemented organizational improvement plans. Collaborated with the practice management team to provide training, support, and project consultation on services and products.

Led creation and delivery of professional development programs. Coordinated continuing education and critical care courses, ensuring direct access to online continuing education resources. Managed affiliations by liaising with state, national, and virtual colleges. Built partnerships with online universities.

During my tenure, I designed and developed Annual Clinical Competencies and Leadership Training, leading to notable cost savings, increased hospital revenue, enhanced learner satisfaction, and expedited training durations. I coordinated a comprehensive educational program, which included Continuing Education, Development Exercises, and Critical Care Courses. This provided an average of 8.5 hours of continuing education credits, introduced monthly literacy classes for our non-English speaking staff, and presented diagnosis-specific education fairs. Furthermore, I managed our collaborations with colleges and universities, facilitating field experiences, internships, and rotations. Through initiating academic affiliation agreements, I saw a rise in staff pursuing further education. Additionally, I spearheaded the implementation of Electronic Medication Administration Records, which reduced medication errors and exceeded medication safety regulatory standards.