Serena Chehade Ibrahim

 Managed sales and service operations across the North, covering consumables to heavy medical equipment.  Conducted market research and competitor analysis to identify target audiences and trends.  Promoted and demonstrated products to healthcare professionals, providing after-sales support and equipment repair services.  Led price negotiations, prepared tenders, and closed deals.  Coordinated order fulfillment, delivery, and payment collection.  Maintained relationships with hospital departments and procurement teams.  Negotiated with suppliers on pricing, specifications, and shipments.  Stayed current with emerging medical technologies and industry trends.  Conducted training sessions on sold medical equipment for clients.  Represented the company at industry exhibitions to promote products and build brand awareness.

 Promoting and marketing business and its products through extensive and persistent cold calling, emails and communication(s) to prospective clients  Scheduling Initial Prospecting Meetings for the Sales Team  Providing in depth information to the Sales team to enable the most qualified and productive demos  Researching and evaluating additional leads/prospects through web research  Meet or exceed assigned quota of a minimum of 80 calls per day  Working together with the Sales Director to grow a specific sales territory  Working with the Sales Director to support the acquisition of new accounts in the region  Help as needed to build awareness on special projects / events  Maintaining all contacts/opportunities and recording all progress in HubSpot CRM

- Plan and execute daily calls to potential or existing customers to inform them about the product. - Persuade and negotiate. - Answer questions about the solution of the company. - Deal with concerns and reservations about the product. - Direct prospects to the field sales team, try to book appointments with clients and involve BDMs to present the technical solution and develop clients need. - Enter and update customer information in the database and record any useful information. - Communicate efficiently and persuasively and convince customers to adopt Flexxpay's solution. - Prepare reports, analysis and campaigns as requested by management. - Prepare and present achievements and KPIs. - Train telesales staff (Product Knowledge, Sales Pitch Requirements, Sales Scripts and Customer Answer Sheets, Role Play in Arabic and in English, CRM Software training and practice, ..). - Monitor the performance of the new telesales joiners (Evaluate their calls, Provide strong guidance and assistance to the telesales team and manager..).

I was working at AlphaPro, which handles a portfolio of reputable brands in the medical field. The product range is focused around Urology, Surgery, Orthopedics, ICU, etc. My role as a Biomedical Engineer was dynamic and included: - Sales/Marketing (Product Knowledge, database of customers, market surveys, promotional visits, preparing, submitting, and follow-up on offers as well as sales negotiation and closing deals). - Technical Support (Delivery, installation, and application of the equipment sold). - After Sales Service (Performing user trainings, application trainings, preventive maintenance, repair services, and preparing maintenance contracts). I was zoned between Jbeil and Akkar.

Lumiere Group is a lighting company that focuses on the interior, commercial and hospitality lighting industry. This company also specializes in lighting design, building design floor plans for lighting installation and construction, as well as the study of lighting influence and lux. My role as a sales associate involved: - Sales/Marketing: sourcing contacts; working directly with potential clients and engineers; communication of lighting specification, lighting features, company standards and systems; providing support and consultation for all lighting products; pursuing clients, maintaining good cliental relationship; submitting quotations of total lighting cost, available discounts and any specifications and conditions; closing deals. - After sales services: pursuing the delivery of the products. In my department, I was zoned in north of Lebanon between Jbeil and Akkar.