priscilla sepulveda

customer service representative

About

I graduated from Cal Poly Pomona in 2014 with a Bachelors in Science for Hospitality, Restaurant and Tourism. I've always had a passion for food (who doesn't?) and making people happy. Food makes people happy. Being experienced in the restaurant part of hospitality, I've expanded my options. I am currently a Customer Service Representative for American Casual, a company focusing on screen printing, embroidery, custom shirts and school uniforms. I focus on the front end of the store and all aspects of retail such as POS system, inventory, online order processing and catering to customers in any way. My flexibility in job positions has allowed me to gain various experience in retail and apparel while still focusing and strengthening my customer service knowledge. My experience plus college gained knowledge has given me a great background and a start into any industry. I’m a fast learner and always eager to learn. I’m here to expand my talent.

Country

united states

City

placentia

Industry

hospitality

Skill

hospitality industry, hospitality, hospitality management, restaurants, restaurant management, hotels, food and beverage, food service, customer service, hotel management, food industry, people oriented, cashiering, cash register, food processing, screen printing, apparel, school uniforms, embroidery, uniforms, spanish

Experience

server

marris pizza

2017-8 - 2018-9 · 1 yr 2 mos

* managed closing duties such as stocking items, cleaning and reports * maintained good cleaning habits daily, including equipment * hosted/served up to parties of 30, both company and family * regularly checked on guests to ensure satisfaction in food courses * handled up to 6/7 tables at a time with busser's help * delivered friendly and fast service to our tourist guests

head server

shorty'z

2014-10 - 2017-6 · 2 yrs 9 mos

* received orders in person/phone * handled cash register whilst taking orders (pos-micros) * running food/bussing tables * interacted with customers/family based relationship

dry grocery and general manager stocker

walmart

2013-8 - 2014-12 · 1 yr 5 mos

* Maintain merchandise presentation by stocking, rotating and organizing product. * Receives and stocks merchandise throughout the facility, maintains modular integrity, receiving, sorting, staging, and delivering merchandise. * Provide customer service by acknowledging the customers’ needs, assisting with purchases, locating products, resolving issues/concerns and maintain safe environment.

pizza and golf and front desk attendant

golfland entertainment centers, inc.

2011-5 - 2012-11 · 1 yr 7 mos

* Manage phone calls for reservations including birthday parties, corporate events, and group gatherings. * Participated in food preparation and directed food orders to the correct tables. * Assisted customers at the front desk and cashier registers in all departments

food prep and barista

our city bagelry

2007-9 - 2012-11 · 5 yrs 3 mos

* Executed large food orders by companies ranging in the thousands. * Coffee machine experience * Open and closed shop

customer service representative

american casual

2018-10 - Present · 8 yrs

* Custom T-shirt printing company. Providing uniforms and promotional wear to businesses, hospitals, schools, athletic teams and more. Also offer in-house screen printing and embroidery services. * Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns. * Managed, picked, packed and shipped online orders from various schools, teams and companies. * Checked inventory to make sure requested product is available-if not placed orders with various vendors. Created purchase orders for stock inventory and special orders * Prepared invoices; informed customer of shipping date and any possible delays; reviews orders for accuracy and completion; filed copies of all orders received. * Resolved customers' service or billing complaints by exchanging merchandise, refunding money, and adjusting bills. * Set-up new POS system (Lightspeed-Retail)-ensured inventory is tracked correctly. * Overall cleanliness of showroom