Seow L.

Drive continues improvement on KPI and NWC Work with stakeholders on reliable forecasts and forecasts accuracy Lead country demand planners in demand planning processes Achievements Implement demand & supply planning calendar Special Awards Receiver for year 2019 and 2020

Lead and steer the SC planning activities for Paper within Asia Pacific including all the production sites and countries planners. Drive continuous improvements in SC planning processes. Initiate and lead necessary SC planning related projects to align SC with GBU strategy. Monitor and manage SC performance and SC partners via KPIs for planning related Manage APAC regional APO Demand planning and Supply Network Planning include master data maintain for DP. Merchandise PO approval Manage regional product allocation with regional Product Manager. Coach and provide guidance to Country planner

Overall responsible for day-to-day operation in order processing, PO management and inbound/outbound shipping, store/3PL warehouse management and LC handling. . • Provide leadership and guidance to the team to ensure daily operations are smooth and efficient. • Manage and control inventory to in-line with customer demands and KPI target • Provide customer service, SC operation support to sales team includes regular meeting with customer to resolve issues. •Oversee and manage sales order/PO processing, planning, delivery confirmation, scheduling and on-time delivery with Supplier/Customer. This includes verifying and matching of PO & RMA arrangement. • Oversee daily store operation including planning efficient use of space and ensuring proper entry of record into system, receiving and storage of goods. • Establish structure and system to support implementation of stocking program in Spore operation - set up procedure to manage, control and improve efficiency of supply chain. • Review documents are done properly by staff to be compliance with policy & procedure. • Coaching and training of staffs including recruitment and appraisals review with staffs. • Work with on continuous improvement to support business process. Key Accomplishments - Synergized and integrate of another division business units into current BUs. - Establishing of standard and simplified format of weekly/monthly report for 3 BUs. - Establishing a SOP for Customer Service team for JD Edward. - Implement the Kanban order management with Key customer. - Sourcing and managing of 3rd party Dangerous goods warehouse for storage. - Managed the whole project of Customer Survey including using Survey Monkey to conduct survey with customers for Asia Region.

Responsible and oversee the operations of the Contract Review Team including prioritization of contracts to review for Asia Pacific Contract Team. • Be the escalation point when Sales or Logistic team in negotiating more complex business contractual terms and resolving disputes with customers/logistic service provider. • Ensure customer/Logistic service provider and internal stakeholder alignment by pro-actively managing the contract administration, development, negotiation and communicate effectively of contract terms and conditions. • Ensure compliance with contract and signatory policies, processes and procedures; review contract documents in order to protect the Company’s interests on contractual commitments, balance and optimize risks, gain greater commercial benefits and ensure the company’s interest is protected. • Ensure that contract is maintain, update and archive in contract administration database(s). • Establish contract reporting as required for the Region. • As a Team member of Global Contract Team to assist in formulating policy and procedure. – Voice of APS. Key Achievements Conduct Contract Training to Sales in Asia Pacific South to accomplish the best practice among region. Reduce the turnaround time of contract review for strategic accounts, Non-disclosure Agreement from 2weeks to 2days.

Responsible to manage inventory of >USD42million hub inventory, 2,500 SKU in Hong Kong, China, Singapore, Malaysia, Thailand and Taiwan. • Lead and manage a team of VMI Specialist (Vendor Management Inventory) in the Asia Pacific region to ensure continuous improvement on VMI management. • Established and provide KPI reports to the Sales Management and Customer Service team so VMI inventory is manage to an acceptable level. This includes recommending actions to resolve with Sales Team and customer. • Ensure physical stock audit are conducted at least once in 6 month and ensure stock discrepancies are ratified timely with the teams. • Manage, review and approval of products for VMI program to ensure it compliance with contractual terms and condition. • Work with internal teams to startup a new consignment accounts or a 3PL's into consignment program. This includes contract review on consignment; identification of system to ensure effectively support new account sites and/or new procedures. • Manage 3rd party warehouse contract process - participating in negotiations, verification of capabilities to support customer's program ensuring terms are fair and responsibilities are clearly defined between parties. Key Achievements - Established a standard process of consignment stock reconciliation with Finance in different office. - Establishing standard format of monthly report to ensure that discrepancies are resolve monthly. - Database setup for Asia Pacific of key terms and conditions for consignment accounts. - Establish a policy of stock count in external hub location. - Establish a policy with global team in VMI Sales recognization. - Be the Champion of Employee Survey.

Provide support for APS region monthly reporting, annual budgeting process, commission calculation for Sales, marketing or business analysis for Sales Senior Managements, CRM support for APAC includes data integrity and coaching of new person onboard on usage of CRM Key Achievements  Worked with IT dept on automation of Commission calculation for Sales include users accepance testing of data.  Create a sharepoint on consolidation of APS sales reporting

Provide support for Department monthly reporting; annual budgeting process; creation of sample kit and assist Product Manager in drafting Product release communication Key Achievements  Continually exceed corporate goal in web content and received recognition of one of the best publishers within the organization in Year 2006.  Worked with Corporate to improve the web publishing efficiency where the efficiency was improved from 50 parts to 300 parts a month  Award recognition for great tenacity in outstanding publishing effort globally.

Responsible for order management process, training and coaching of customer service representative of a team 4-6 direct report of customer service representatives that customers whose are contract manufacturers and OEM customers of key accounts- Seagate, Motorola, Compaq,Apple, etc Key Achievements  Improve the automation of order processing from 60% to 80% with IT department  Revamped the order cancellation procedures with Factory, Finance and Sales Manager to ensure a timely settlement on this.