Sena Sever

•Responded to and assessed user-reported issues and requests, providing remote solutions and ensuring compliance with SLA timelines for swift resolution. •Engaged in daily operational tasks, meeting SLA targets for ITSM-related matters, and ensuring all tasks adhered to service level agreements. •Managed user activities on File Server, Print Server, SSL/VPN, Antivirus, DHCP, and Active Directory (AD) Server, ensuring seamless operations. •Conducted preventive maintenance and swiftly addressed issues to maintain 24/7 availability of information systems, supporting end users with hardware and software-related problems. •Logged, updated, and managed incidents and service requests in the ITSM tool, adhering to response time agreements and procedures. •Oversaw management of end-user devices and warehouse equipment, including installation and management of Digital Signage solutions and network security through Palo Alto Firewalls and Extreme Networks Firewalls. •Implemented and maintained network access control with Aruba ClearPass NAC solutions and managed VMware ESXi hosts and virtual machines using VMware vCenter. •Administered ITSM service tools like ServiceNow and collaboration platforms such as Google Workspace, Slack, and Zoom, ensuring efficient ticket management and communication. •Management and maintenance of network devices such as Palo Alto, Aruba, Juniper, Extreme Networks, Huawei switches, Raspberry Pi, SOTI, Cisco, and Fortinet. Ensuring the administration and continuity of HP, Dell, and IBM backup and storage servers. Configuration and management of Honeywell and Zebra handheld terminals and other related devices.

•Analyzing and interpreting incoming case samples by working with multiple psychologists and psychiatrists. •Sharing the appointments and information of the clients with the psychologists and providing the necessary communication.

•Followed postpartum control and giving information about postpartum of mothers in puerperium. •Managed the psychological processes of patients undergoing obesity treatment and bariatric surgery.

•Completing the training together with the trainers by going to the companies that receive training and personal development programs by İzgören Academy. •Reported daily data about Finance in Excel and Word.