laquenta lucas

mba candidate

About

Current MBA student and accomplished professional with extensive experience in healthcare, financial services, technology, and customer service . Excels in business process improvement and data analysis. Detail oriented and especially organized. Proven Ability to communicate effectively with personnel at all levels of the organizational structure. Self motivated, reliable, and persistent with a deep commitment to excellence. Looking for an opportunity that allows me to help organizations use technology resources in order to help their organizations be more efficient and save cost. Problem Solver Performance Seeker Analytical Skills Decision Making skills Multi-tasker Written and Verbal Communication Skills Agile Methodologies SDLC SQL WAN LAN BI Strategies Information Assurance Networking Oracle Windows OS Mac OS IOS Android Cloud Computing Citrix Java

Country

united states

City

nashville

Industry

information technology and services

Skill

Experience

mba candidate

trevecca nazarene university

2017-5 - Present · 9 yrs 5 mos

claims representative analyst

unitedhealth group

2014-5 - Present · 12 yrs 5 mos

safe holder and overnight teller auditor

advance financial

2012-6 - 2014-5 · 2 yrs

Accurately performed financial transactions including loans while delivering excellent customer service. · Responsible for nightly store audits, review, correct, and properly log all errors from previous days contracts. · Conduct deposit verification, change order preparation, currency/coin management, and balance audit functions. Ensure accountability and security of all funds and adhere to compliance, audit standards, company policies and industry standards. Responsible for handling and securing personal and confidential information.

sales associate

kohl's department stores

2007-9 - 2009-12 · 2 yrs 4 mos

 Completed price changes, ISC memos, callbacks, transfers, and other paperwork as directed by store management.  Responsible for greeting and offering assistance to customers as needed.  Assisted in the execution of merchandising and operational functions to company standards within sales floor areas where assigned.  Attained 100% customer satisfaction by taking careful feedback and building on the same to improve the customer services being delivered.