selena peri

selena peri

product owner and rangatira hautaonga

About

Experienced IT professional with over 9+ years in IT Service Management, IT Service & Operational Improvement and Technical Support. I thrive in challenging and complex environments. I have an ambitious attitude and enjoy working with people and building relationships to customer experiences are positive, and they receive the right services with the required outcomes.

Country

new zealand

City

new zealand

Industry

information technology and services

Skill

itil, it service management, service management, service delivery, incident management, windows server, software documentation, vmware, technical support, security, group policy, service desk, windows xp, active directory, project delivery, it strategy, stakeholder management, business process improvement, management, business analysis, governance, it management, vendor management

Experience

z energy nz

product owner and rangatira hautaonga

z energy nz

2020-6 - Present · 6 yrs 3 mos
spark new zealand

it service solutions specialist - service designer

spark new zealand

2016-10 - Present · 9 yrs 11 mos
fujitsu

change manager

fujitsu

2013-2 - 2014-6 · 1 yr 5 mos
fujitsu

change management

fujitsu

2011-7 - 2013-2 · 1 yr 8 mos
contact energy ltd

ict change and transition programme manager - contractor

contact energy ltd

2016-8 - 2016-10 · 3 mos
newera

it system administrator and desktop support

newera

2008-2 - 2009-9 · 1 yr 8 mos

* At NewEra, my role was to provide mobile support services within the education sector, provided back office ICT support and a systems administrator operating under SLAs. * Responsibilities: * Building and configuring new Windows 2003 Servers * Active Directory Management * Management of group policies for security on shared drives * Firewall configuration using Microsoft ISA * Desktop support for end users * Provided end user training for 3rd party software and support * Projects: * Deployment of a green field network– Hutt Valley Activity Centre * Dell Workstation rollout – Hutt Valley High School * Toshiba Laptop rollout – Trentham School

acc

service improvement analyst

acc

2014-6 - 2016-8 · 2 yrs 3 mos

I am responsible for working with Customer Relationship Managers and their customers to identify and priorities improvement opportunities across IT&A services and develop the case for change. Responsible for monitoring progress across service improvement activities and providing clear, accurate and timely updates to CRMs and their customers. Responsible for managing the Customer Satisfaction process and analysing the results to identifying further areas for improvement.

Education

accountancy

victoria university of wellington

victoria university of wellington

accounting

1999-1 - 2004-1 · 5 yrs 1 mo

selena peri's Contact Information

Email

******@***.com

Phone

(**) *** ****

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