selena analytics

* Clients: Connect for Health Colorado – Colorado Springs, CO * Contributed to the build, developement and execution the Colorado State’s Affordable Care Act implementation. * Manage a team of operational back office enrollment specialists who analyzed, organize and process health insurance applications. * Created performance measures, operations workflows, and goal criteria for the back office department. * Implemented strategic planning, utilizing sig sigma methods to managed several projects simultaneously, which involved many departments, outside vendors and current cliental under strenuous time constraints. * Performed control, gap and operational analysis to identify abnormalities and changes that could impact operational risks. * Formulated policies, procedures and objectives for front and back office operations.

* Clients: Colorado State Government Departments * Assisted in the development of the Colorado State wide implementation of a new financial system, Colorado Operations Resource Engine (CORE). * Delivered training and hands on processing to over 300+ Colorado State employees. * Met strenuous time constraints to insure students’ cohesive understanding and ability to meet the standards of utilizing the CORE application at the time of live production. * Administered and improved training material and delivery to Colorado State’s Accounting, Procurement, Budgeting and Financial divisions.

* Researched, mapped and analyzed billion dollar mitigation, litigation and recovery mortgage portfolios. * Configured operational budgets projected estimated costs and budgets. Customized department budget expenses, established quality control analysis to keep expenses in the SLA. * Reviewed in detail the significant direct and indirect cost elements of material, labor, overhead and other costs which extend over the life of a project or yearly budget. * Analyze data ensuring monitoring reporting is accurate and updated efficiently. * Conduct quality audits on account for further review with communication legal and federal government policies, FDCPA regulations. * Created and organized reports of performance levels for the Vice President and unit managers of the department.

* Created and implemented a new specialized department that converted a 5% performance recovery stagnant portfolio into an 85%, 2 million dollar funds recovery success within 8 months. * Established relationships and contract agreements with third party contractors. * Managed over 20 third party companies with productivity levels, new accounts resources and account development. * Managed two in house teams, operational and customer service. (A total of 21 people) * Developed an operational work flow for the in-house operations including IT operations, customer service and management. * Travel to outside vendors to build relationships for future business investments. * Provided analytic data support throughout monthly, quarterly and yearly transactions. * Successfully grew the department and negotiated contract agreements with outsourcing companies. * Operated within the given quarterly budget.

* CGI US ENTERPRISE MARKET WEST –Colorado Springs, CO * IT OPERATIONS DATA ANALYST July 2014 – Current * Clients: Connect for Health Colorado Healthcare Exchange – Colorado Springs, CO * Contributed to the build, development and execution the Colorado State’s Affordable Care Act implementation. * Administered testing of new system updates, audit productivity and processing defects on system enhancements. * Implemented analytical statistics used to solve system and operational deficiencies. * Created and developed processes and procedures for contact center. * Formed and wrote new reporting strings from Oracle OCX database. * Developed query scripts to pull data and analyze for reporting presentations. * Communicated, presented and processed changes within operational departments. * Analyze and implemented reconciliation process with EDI transfers between Carriers and Federal Hub

WageWorks (NYSE: WAGE) is a leader in administering Consumer-Directed Benefits (CDBs), which empower employees to save money on taxes while also providing corporate tax advantages for employers. WageWorks is solely dedicated to administering CDBs, including pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), Health Reimbursement Arrangements (HRAs), as well as Commuter Benefit Services, including transit and parking programs, wellness programs, COBRA, and other employee benefits. WageWorks makes it easier to understand and take advantage of Consumer-Directed Benefits for approximately 45,000 employers and over 4 million people.WageWorks is headquartered in San Mateo, California, with offices in major locations throughout the United States. For more information, visit www.wageworks.com.