Selbi Orazova

• Greeting customers, check-in and check-out procedures. • Cash tendering, posting transactions and issuing refunds. • Daily account reconciliation and generation of accounting reports. • Answering phones, booking reservations and resolving customer complaints

• Provide advice, transfer knowledge and share best practice from Company’s experience of working on other major events around the world. • Develop the FA specific Programme Plan for NOC Services and Protocol to be included in the overall Master Work Schedule for the Games (produced by the Company’s Programme Management Office) – plan for the FA capturing requirements, scope, delivery timelines • Produce the FAOP for the NOC Services and Protocol FA (including scope of responsibility, activities undertaken, budget estimates, policies and procedures, and key schedules) • Produce the NOC Services and Protocol venue operations plans that will be inserted as sections of the Venue Operations Plan (VOP) for each competition venue and select non-competition venues • Produce a Contingency Plan detailing back-up plans for key activities performed by the FA • performed by the FA – including workforce headcount, ‘dot diagrams’ and staff deployment plans (that identify the location of staff on a venue and the duties to be performed) • Develop a Service Level Agreement with the Immigration Ministry responsible for the visa process for AIMAG stakeholders • Develop RFP requirements and review responses for provision of official flags and recording anthems of participating nations • Develop requirements and oversee production of content for key NOC Services and Protocol seminars (OCA official sessions, Chef de Mission Seminar, Host Delegation Registration Meetings etc) • Input into the Model Venue Exercise and VOP

• Was Responsible for exploring new resources and contracts in textile industry. • Participated in contract negotiations. • Addressed and resolved customer complaints and inquiries. • Conducted business trips to Eastern Europe and Asia.

• Planned large volume productions. • Ordered necessary supplies for textile production. • Prepared contract documentation for exporting finished textile goods to overseas.