Seham Mohammed
Senior Business Development Officer @ Enaya Care International Company
About
Business Development and Operations professional with 3+ years of experience supporting growth, profitability, and customer experience across retail and beauty sectors. Specialized in process improvement, workforce optimization, CX standardization, and data-driven decision-making. Known for improving operational efficiency, unifying service standards across multiple branches, and translating performance data into actionable insights that support business expansion and customer satisfaction. Open to opportunities in business development, operations, and customer experience roles. Email: isehamas@gmail.com
Saudi Arabia
Jeddah
Cosmetics
Quality Assurance, Operations Management, Customer Satisfaction, Business Process Improvement, Microsoft Excel, Data Analysis, Business Development, Research, Marketing, Analytical Skills, Communication, Problem Solving, Teamwork, Organization Skills, Leadership, Management, Customer Service
Experience
Senior Business Development Officer
Enaya Care International Company
Jeddah, Makkah, Saudi Arabia
-Conducted data analysis to evaluate performance and enhance decision-making -Facilitated communication between operations teams (managers and specialists) and senior management to ensure goal alignment -Oversaw coverage planning to ensure seamless operations efficiently and managed leave distribution across branches -Enhanced customer experience by ensuring strict adherence to the approved customer journey map. This involved monitoring interactions across all touchpoints to align with predefined standards, identify gaps, and implement improvements, thereby optimizing satisfaction and fostering customer loyalty.
Business Development Officer
Enaya Care International Company
Jeddah, Makkah, Saudi Arabia
Marketing Associate
Refi Delights Limited Company
Jeddah, Makkah, Saudi Arabia
- Social Media management - Post designed - Customer service - Content writing - Social Media reporting - Contacting potential partners
Trainee
Education office of students east Jeddah
Education
King AbdulAziz University
Business Administration and Management, General
The CX Academy
Seham Mohammed 's Contact Information
Phone
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