Seemab Naqi

Dedicated HSE Manager with diverse expertise in the field more than 15 Years. GRAD IOSH Membership with HSE Level 6 Qualifications likewise (NEBOSH IDIP, OTHM Level 6) as well as Bachelor of Engineering in Telecommunications

Managerial Experience: Managing and controlling 48 Consumer, Prestige services and field management teams throughout U.A.E regarding ambassador, chairman executive office, VIP and top management complaints and provisioning issues related to Internet-ADSL, telephone-DELL & TV services. Escalation of delay in application to consumer services team Observing and reporting the delay in consumer services with Top Level Management, SVP,VP and Director level. Complete report generation, circulations for field management teams to update the daily status regarding consumer services to team leaders to avoid the delay for stable CS operations. Pursuing and implementing the ambassador and CEO complaints and service orders within KPI from field management teams. Implementing the changes and latest development in CS infrastructure as proposed by Top Management with CS team leaders to execute and improve the work flow. Supporting the CS teams by enhancing the interdepartmental workflow, with Fixed asset nee.twork(FANS) OSP projects and planning teams to regarding the network readiness LBM and tenancies in order to make it workable for ISP/field management teams. Escalations of delay from CIT regarding database issues in CBCM and PMS to improve the CS performance. Raising necessary overviews and service desk tickets to concerned departments CIT,R&R and FAN to improve the quality of work. Technical Experience: Interdepartmental coordination with OSP planning, OSP projects, external works, field management, consumer services, CIT, Regional Network Development,ISP,R&R,CTSC,Network Management System for provisioning, rectification of DEL Network(Telephone Lines),ADSL(Internet Services),IPTV & Leased Lines services on GPON through Fiber for double play and triple play services as well as on Copper through Legacy Networks. Process, work flow design for provision and migration of double play and triple play services from Legacy network to GPON