Seema Verma

Key Result Areas: Process Improvement, Policy designing, National and International Accreditation activities. •Spearheading national and international accreditation activities, specializing in Lean and FMEA methodologies for performance improvement projects. •Facilitating medical records audits and tracers, focusing on JCI chapters, ensuring stringent quality standards. •Leading risk assessments for various departments and designing comprehensive strategies for quality improvement. •Training and developing healthcare professionals, driving a culture of continuous improvement and patient safety.

Key Result Areas: Overall Administration of the Unit •Orchestrating day-to-day operations managing a diverse team of over 70 professionals. Clinical and non-clinical coordination. Service quality improvement ensuring resource optimization including manpower, infrastructure and inventory. Lead, mentor, and develop department heads and operational teams to ensure high performance and engagement. Develop and implement operational strategies aligned with organizational objectives. •Championing branding and business development initiatives, including corporate camps and NHRA activities. •Formulating policies and SOPs with a primary focus on NHRA, enhancing overall operational effectiveness. •Conducting quality checks and leading recruitment and staff training activities for sustained excellence.

Key Result Areas: International patient care Division, Operations, Medical Tourism •Coordinating international patient care, managing financial aspects, and facilitating marketing and back-office operations. •Supporting marketing efforts for the West Africa region, ensuring effective communication between consultants and international marketing teams. •Handling unplanned procedures, financial status tracking, and coordination with the finance department for seamless patient experiences. •Coordinating with translators and consultants, addressing language barriers for international patients.