Seema N.

• Transacting the work from US to India • Support in setting up shared service in India • Planning training plan and KPT for the new joiner • Budding and mentoring the associate • On-the-floor training and coaching to effectively update and sustain new practices • Automating repetitive training through voice over process training module • Performed Quality Audit for all recruitment process • Generate and manage quality scores and relevant data while providing reports to stakeholders • Analysis on the error and creating best practices to avoid errors • Communicating status to team and senior management

Worked for transition of referral process to India from across EMEA region which involved in analyzing the risk in hiring employees through Employee referral policy. • Coordination of new starter process which include generating employee contracts, assisting in the employee’s initial welcome, orientation. • Timely closure of huge volume of Background verification of the new hire across EMEA and APAC countries • Ensure all new starter onboarding procedures are completed in a manner which promotes the overall experience for the employee and minimizes risks for the business • Consistently follow defined HR processes. • Ensure the processing of new hires, transfers, promotions and terminations is accurate and timely • Contributing to the people management strategy, training, motivating and developing the team through effective monitoring and coaching. • Deliver on commitments, manage expectations & keep partners informed on progress. • Ensure all deliverables from the team members are executed with 4-eyes check process in place to minimize any possible operational risks. • Ability to work with sensitive or confidential information. • Working with Team Manager to prioritize assigned work. • Assist management team by providing reports, tracking KPIs, document creation. • Establish and manage communications / escalations, as necessary, to ensure that issues are resolved within the severity guidelines and clients are contacted with updates and resolutions. • Manage escalations by providing root cause analysis and corrective action for complex and non- routine situations for all levels of employees and management. • Understanding of system concepts, process, and ability to work with technology tools like Excel, Word, PPT, PeopleSoft and Workday system.