Sebastian Balazs
Strategy & Operations - Latam Expansion Leader @ Tesla
About
14yrs of experience across multiple industries: Airlines, Financial Services, and Automobile industries. 11 years of team management experience. Holistic Business view: roles in product mgmt, commercial strategy, and operations. Passionate about scaling businesses and listening to customers (this is the way!).
United States
San Francisco Bay Area
Retail
Banking, Product Launch, Operational Excellence, Communication, Operational Strategy, New Business Development, Business Process Improvement, Customer Relationship Management (CRM), Sales Management, Product Marketing, Data Analysis, Market Research, Analytics, Team Management, Business Development, Analytical Skills, Business Analysis, Growth Strategies, Business-to-Business (B2B), Partnerships
Experience
Strategy & Operations - Latam Expansion Leader
Tesla
Palo Alto, California, United States
Strategic Advisor
EFEX
Palo Alto, California, United States
Testing Product/Market Fit
Stealth Startup
San Francisco Bay Area
MSx Sloan Fellow 2023
Stanford University Graduate School of Business
Stanford, California, United States
Product Management
SandboxAQ
Stanford, California, United States
-Stanford Action Learning Program - Winter Term -MBA Team Member that developed PRD/GTM project in HealthTech Space
Product Management - CX Products Director
Yape
Lima, Peru
-Headed Product Management teams to develop new features that enhance CX -Developed first AI initiatives and launched customer service chatbots -Contributed to 30x growth of mobile transactions +$1B Total Payments Value -Customer Growth 6x (from 1.8M to 10M) in 2.5yrs -Improved CSAT indicators from 40% to 86%, in first 5 months
Product Managment, P2M Payments
Yape
Lima, Peru
-Designed and Developed first P2M payments service. -Conducted 1st monetization model for P2M payments (retail, chains, franchises) & P2M partnerships -Project Leader for Cloud Migrations Project (AWS to Azure), 100 FTEs (Engineers, Consultants, Product, Security, Risk)
Head of Commercial Strategy & Planning - SMBs
Banco de Crédito BCP
Lima, Peru
-Orchestrated and executed new commercial strategy model -Achieved 1st place market share in 2019; record client satisfaction: 85%
Product Strategy & Pricing Senior Manager - SMBs
Banco de Crédito BCP
Lima, Peru
-Directed Product Pricing Strategy for Lending Products - SMBs -Design new governance and decision-making process to maximize value: clients & products profitability -Increased profitability by +15%
Strategic Alliances Senior Manager - Europe & Africa
LATAM Airlines
Santiago, Santiago Metropolitan, Chile
-Strategic Partnerships & Alliances - 25 partners / $80M Business Portfolio -Lead Negotiations with African Partners, enabling partnerships for 1st Latam route to Africa
Revenue Management & Pricing Senior Manager - South America Routes
LATAM Airlines
Santiago, Santiago Metropolitan, Chile
-Headed Business Strategy & Responsible for P&L - Spanish Speaking Countries Routes
Revenue Management & Pricing Manager - Brazil-Europe & Andean Routes
LATAM Airlines
São Paulo, Brazil / Santiago, Chile
-Headed Business Strategy & Responsible for P&L - BR/DE/FR routes -Headed Business Strategy & Responsible for P&L - PE/CO/EC/VE routes
Senior Analyst - Strategy Projects and Revenue Management & Pricing
LATAM Airlines
Santiago, Santiago Metropolitan, Chile
Strategic Consulting: Latam Airlines & McKinsey Projects Revenue Management Analyst
Comercial Analyst (Internship)
ProChile
Hong Kong
-Market analyses for major Chilean exports in the agricultural & wine industry. -Explore new business opportunities for chilean investors and exporters.
Education
Stanford University Graduate School of Business
Stanford University
Product Design & Innovation
FEN UCHILE
Management & Economics
ESSCA
Exchange Student Program
Sebastian Balazs's Contact Information
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