Sebastian Nguyen

-Executed an ERP implementation for 100+ end-users by completing data migration, mapping process workflows, gathering business requirements via stakeholder engagement, and tracking project progress. - Improved operational efficiency by automating tasks in Oracle NetSuite and paper documentation, improving manufacturing and accounts receivable by 70% and 50% respectively -Configured Acumatica ERP by collaborating with a team of functional consultants to run data import scenarios, test custom modules, set up email notification systems, and configure inventory

-Translated business requirements and processes into functional specifications -Determined business requirements through analyzing performance shortcomings, brainstorming and process modelling -Developed solution evaluation criteria to ensure business goals and objectives were met -Executed transition and implementation of Amadeus Travel Platform from paper documentation

-Received special recognition for exemplary customer service in end of year award -Consistently managed hundreds of orders in a fast paced environment to ensure orders were completed within two minutes -Utilized strong communication skills to delegate responsibilities to colleagues, maximizing efficiency during peak rushes of 40+ customers