sebastian lim

* Regional Sales Executive (Flavor & Fragrance) Taytonn is a distributor and supplier of aroma chemicals, essential oils, natural isolates & extracts. Regional sales portfolio covers Singapore, Australia & New Zealand, Hong Kong, Vietnam and Pakistan. * Built and maintained rapport with key corporate clients by servicing their accounts * Identified and established new business and client relationship regionally * Conducted market research to identify selling possibilities and evaluate clients’ needs * Evaluated operational costs to prepare sales quotations * Prepared product presentations and sales analysis for existing and new clients * Analysed market trends for planning of stock allocation and sales forecast for each client * Liaised with various departments to ensure smooth delivery of sales * Reviewed and analysed existing supplier database to source for new product * Achieved regional sales targets by reviewing existing products and recommending new product lines during quarterly update with clients

* Front-Counter Certified Engineer (Part time) * Provide quality service to enquiring customers * Provide troubleshooting services for software/hardware-related issues * Managed customer complaints and escalation to ensure customer satisfaction