Sebastian Eggert

Head of Automation @ sogedes.ai

About

Most AI projects don’t fail because of the technology. They fail because no one asks the right questions—before the budget runs out. I’ve been working at the intersection of automation, conversational AI, and customer service for 9 years. At SOGEDES and ai.fctry, that means: not selling demos, but building systems that work in real life—measured by resolution rate, AHT, and what customers actually experience. My focus is on agentic AI that takes action in customer service rather than just responding. Orchestrated AI agents with guardrails, human-in-the-loop, and true observability—for companies that want to use AI seriously.

Country

Germany

City

Münster

Industry

Information Technology & Services

Skill

Voicebot, Agent Assist / Agent Copilot, Speech Analytics, Agentic AI, Conversational AI, Workflow Automation, KI-Strategie, Solution Design, Chatbot, AI Coaching, Digital Innovation, Business Development, Projektmanagement, Guardrails & AI Governance, Consulting, Customer Engagement Management, Digitale Transformation, Künstliche Intelligenz, Robotic Process Automation (RPA), Vertrieb

Experience

Head of Automation

sogedes.ai

2017-3 - Present · 9 yrs 7 mos

Herisau, Schweiz

Bei SOGEDES und der ai.fctry berate ich Unternehmen zu Agentic AI, Conversational AI und end-to-end Automatisierung im Customer Service — von der Architektur bis zur Implementierung. Meine Rolle liegt zwischen Kundenanforderungen, technischer Entwicklung und Vertrieb. Ich übersetze zwischen diesen Welten und sorge dafür, dass aus Anforderungen Lösungen werden, die im operativen Alltag tragen. Schwerpunkte: Voicebot & Chatbot, Agent Assist & Copilot, Speech Analytics, Workflow Automation, RPA. Branchen mit Fokus auf serviceintensive Unternehmen mit hohem Kundenkontakt.