Sean Keogh

• Lead end‑to‑end delivery of CompTIA A+, Tech+ Network+, Security+ and cybersecurity programmes across EU‑funded PEACE PLUS initiatives, ensuring measurable learner outcomes and programme quality • Own cross‑partner coordination, maintaining delivery standards, compliance requirements and consistent performance across all learner cohorts • Drive learner engagement and progression initiatives that strengthen retention, certification readiness and overall programme effectiveness

Delivering enterprise-grade IT support for 6,500+ global users in a complex hybrid environment. Manage, configure, and troubleshoot Microsoft and cloud technologies including Azure AD, SCCM, Intune Autopilot, Active Directory, Citrix, Splunk, and ThousandEyes. Drive endpoint security, device compliance, patch management, and system optimization. Collaborate with internal teams to reduce downtime, streamline onboarding, and strengthen infrastructure performance across remote and on-site teams. Key contributions include asset management, patching strategy execution, onboarding, and operational support for hybrid and remote staff. Recognized for a security-first approach and a strong commitment to service excellence in a fast-paced, global environment. Continuously building on technical and cybersecurity capabilities to support mission-critical operations and end-user productivity.

Delivered enterprise-level server, desktop, and network support for multinational clients and data center environments. Specialized in deploying and maintaining Dell PowerEdge servers, Windows 10 systems, KVM switches, laptops, and peripherals within time-sensitive SLA frameworks. Key responsibilities included server racking, imaging, diagnostics, hardware replacement, and active support across Windows Server, Active Directory, and Citrix environments. Conducted software updates, network patching, and endpoint troubleshooting across client sites. Contributed to critical infrastructure reliability while applying attention to detail, security principles, and clear communication. Proactively improved system performance by identifying bottlenecks and streamlining support workflows. Known for professionalism, problem-solving under pressure, and delivering user-focused solutions for both technical and non-technical stakeholders.

Delivered IT training and certification programs to a diverse student base ranging in age from 18 to 70. Led classroom and hands-on instruction in CompTIA A+, ECDL, ICDL, Photoshop, Photography, and FETAC-certified modules, tailoring content to suit varying technical abilities and learning styles. Developed and maintained all computer labs and IT systems across the campus. Responsibilities included Windows Server maintenance, software updates, network configuration, and daily troubleshooting for students and staff. Designed engaging course materials and practical workshops to maximize student participation and knowledge retention. Recognized for combining a passion for teaching with deep technical knowledge to support both academic success and infrastructure reliability.

As an EMEA Technical support Team Lead at Dell, I have had the privilege of leading a team of skilled professionals in troubleshooting all Dell products. Servers Laptops and Desktops, My extensive experience in managing complex IT environments has allowed me to play a critical role in ensuring that our clients across Europe, the Middle East, and Africa receive high-quality support and service. Throughout my time at Dell, I have demonstrated exceptional leadership skills, enabling my team to deliver exceptional customer service and achieve excellent results. I have an in-depth understanding of Dell's products and solutions, and I have the technical proficiency to provide innovative solutions to the most complex IT problems.

EMEA teamlead of team of 20 Tech support staff , leading product specialist, for thinkpad and aptiva technical support