Sean Pendergrass

• Part-time consultant

• Responsible for Receiving, Mixing, Pelleting and Packing operations on 2nd and 3rd shift. Plant produces several hundred tons of bagged retail animal feed per day. • Supervise and coordinate daily production and packaging operations to meet production targets and quality standards. • Make required production schedule adjustments based on changes in staffing, equipment readiness, ingredient availability and customer commitments. • Ensure quality guidelines are being followed and standards maintained. Confirm required tests are performed, sequencing is correct and yields are within tolerance. • Safety Champion for the Plant. Create and maintain a safe work environment. Lead daily and weekly safety initiatives and participate in employee-led Safety Committee. • Coach, mentor and develop team members. • Perform weekly packing supply inventory and issue P.O.s to suppliers as required

• One of four Inbound Operations Managers at the ALB1 Fulfillment Center. Responsible for leading two Area Managers and 60-90 hourly associates • Support, mentor and motivate salaried and hourly workforce • Direct the functions and personnel of a shift to achieve desired results per the daily operations plan. • Manage safety, quality, productivity, and customer delivery promises • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Learning, Quality Assurance and Human Resources

• Provide Enterprise Content Management and strategic business consulting services • Create requests for proposals (RFPs) and advise clients through proposal submission process • Review standard operating procedures and best practices to identify gaps and implement improvements • Perform strategic assessments of client system implementations to optimize performance and output

• Led operations in Australia including Sales & Marketing, Customer Delivery and Service, HR and Finance • Solely focused on ECM/BPM software, systems integration and services • Maintained adequate local and global staffing levels to ensure that customer demand and service levels were consistently being met with high quality • Partnered on new business development with strategic ISV’s • Interfaced with senior leadership in AMER, EMEA and APAC to achieve local and corporate objectives • Provided regular reporting to the CEO and COO on business and team performance

• Directed a team of project managers and implementation consultants responsible for S&S Customer Information System (CIS) software installations and upgrades • Ensured high customer satisfaction by consistently delivering on-time, within budget and with high quality • Owned and managed P&L for the Professional Services Business Unit • Set strategic direction for the professional services team in alignment with company objectives • Partnered closely with Sales to drive both new and existing client opportunities • Served as Executive Sponsor for one third of the S&S customer base

• Led global team responsible for ECM systems integration and managed services • Ensured the uniform implementation of best practices, methodologies and templates across all customer engagements • Led new business development efforts • Owned corporate P&L as part of the Senior Leadership team • Executed on utilization and productivity strategies • Managed all 3rd party strategic business partner relationships

• Led new and existing customer post-sale activities including projects, managed services and support • Served as Account Manager for 50% of R2K customer base • Managed and oversaw all customer escalations • Partnered with Sales for the creation of RFP responses, SOWs and quotes

• Provided technical project management for multi-phased, multi-year ECM initiatives exceeding $1 million

• Served as Team Leader for multiple ECM projects at a Fortune 500 Life Insurance company

• Provided onsite and remote ECM technical consulting services in the United States and Europe • Created sales demonstrations and provided technical assistance at trade shows • Participated in training course development and acted as a part-time instructor

Concentrations in Finance and Management Information Systems