Sean-Paul Arrambide

Specialize in providing responsive, hands-on technical support for drone systems, helping customers resolve hardware and operational issues efficiently. My role involves troubleshooting incoming support calls and emails, diagnosing problems, guiding users on best practices, and recommending part replacements when necessary. I work closely with repair teams to ensure quick turnarounds and support warranty processing with clear documentation. With strong communication skills and a solutions-first mindset, I ensure customer satisfaction while maintaining accurate service records and getting hands-on with drone and accessory repairs.

Addition to technical support, I manage shipping logistics and parts fulfillment, including picking, packing, and shipping components to customers and repair centers. My attention to detail ensures accurate inventory handling and timely deliveries, contributing to smooth repair operations and high customer satisfaction.

Developed, edited, and published multimedia content across various social media platforms using software tools for engagement and audience growth. Leveraged analytics dashboards to monitor performance, identify trends, and implement data-driven improvements. Utilized design and video editing software (Premiere Pro, DaVinci Resolve) and collaborated with cross-functional teams to ensure brand consistency and technical accuracy. DJI camera products to help with better content creation.

In charge of identifying and fixing problems with computers, network hardware, and software. Also guarantee optimum performance and security by installing, configuring, and maintaining systems. With technical support. Assisting them in troubleshooting and solving a variety of computer-related issues

Newegg was responsible for efficient warehouse operations including forklift operation, shipping, and order fulfillment. I handled the picking, packing, and help prep products for outbound shipments, ensuring orders were processed on time and with precision. I operated forklifts and other warehouse equipment ti move high-volume inventory and supported daily workflow.

Experienced Computer Technician and Salesperson with over 1 year in the IT industry, skilled in diagnosing and repairing hardware/software issues, and delivering customer service. Greeting customers, understanding their needs, and providing tailored solutions, leading to sales and customer satisfaction. Proven ability to maintain and troubleshoot computer systems, ensuring optimal performance and reliability.

Received two associates degree in the field of computers, now transferring to a 4-year university to receive a bachelor’s degree in information technology

Received two associates degree in the field of computers, now transferring to a 4-year university to receive a bachelor’s degree in information technology

Information Technology (IT) is the all of today’s business, focusing on the use of computers, networks, software, and systems to manage and secure data. From technical support and system administration to cloud computing, cybersecurity, and software development, IT professionals play a critical role in keeping organizations efficient, connected, and protected in a digital world.

Graduated Ontario High school with 3.5 GPA, Active in my High-school