Sean Lee

Service Delivery Manager at Yondr In my new role, I focus on ensuring seamless service delivery for hyperscale and colocation clients. I work closely with operations, engineering, and client stakeholders to uphold SLAs, drive operational excellence, and support large-scale data center projects. My mission is to build trust through reliability, clear communication, and continuous improvement, helping Yondr deliver on its promise of scalable and future-ready infrastructure.

As a dedicated Customer Success Manager in the Data Center industry, I am passionate about driving exceptional client experiences and delivering measurable results. With a proven track record in customer service, I specialize in fostering strong relationships, understanding unique business needs, and providing tailored solutions that drive success. In my role, I focus on: • Client Advocacy: Ensuring our clients’ voices are heard and their goals are met, from onboarding through renewal. • Strategic Guidance: Offering insights and best practices to help clients optimize their use of our services and achieve their objectives. • Proactive Support: Identifying potential challenges before they become issues and addressing them swiftly to maintain seamless operations. • Data-Driven Decisions: Leveraging analytics to provide actionable recommendations and demonstrate the value of our solutions. • Collaborative Partnerships: Working closely with cross-functional teams to ensure a unified approach to customer success and satisfaction. With a commitment to continuous improvement and a deep understanding of the data center landscape, I am dedicated to helping our clients thrive in a rapidly evolving digital world. Let’s connect and explore how we can achieve success together!

Data Center Provider

Kuala Lumpur, Malaysia Oversee the performance of service delivery in the context of EUC, covers APAC region:- - Workplaces (PC, Mobile/phone, Printer) topics - Active Directory Management - Service Delivery Performance for APAC - IT Service Center Platform In-charge of strategy and planning on the Global initiative in the context of EUC, cover APAC region:- - Printers - PC Assets liftcycle - Cloud solution (NEW) Oversee and manage the progress of integration projects (M&A) in APAC

- GST accounting software supports, installation and training - Accounting and GST consulting services in Malaysia/Singapore - Authorised accounting software dealer - Our team provides financial/accounting related services e.g. company registration/set-up, taxation, GST, accounting/bookkeeping, GST submission, due diligence, IPO projects and etc.

Project base. Currently implenting and setting up a restaurant with a team. We are using SAP and POS systems to run the restaurant business. Extend to FMCG according to the business supply chain in the near future.

Tasks that I involved: - Audit - Secretarial - Taxation - Accounting - internal control

Tasks that I involved: - Assisting in listed company assignments - In charge of MNC or local client assignments Experienced gained: - Involved in varies type of industry, including trading house (Oil and gas), shipbuilder, consultancy, shipping (Oil and gas), precision & etc.

Tasks that I involved: - Assisting in listed company assignments - In charge of MNC or local client assignments Experienced gained: - Involved in varies type of industry, including trading house (commodities), wholesaler, manufacturing, tools and equipments trading, consultancy and etc.