Sean Lambert

- Spearhead generative AI implementation for telecommunications providers, developing an AWS-based customer service solutions aimed to reduce call center volume while improving customer satisfaction - Cultivate partnerships with telecom marketing teams to develop AI-enhanced product offerings, contributing to new revenue streams from personalized service packages - Deliver telecom-specific AI workshops, training client engineers in best practices for responsible AI implementation in customer-facing applications - Transform customer experience platforms through intelligent chatbot solutions, enabling multilingual support and increasing digital engagement - Orchestrate cloud migration strategies for legacy telecom systems, incorporating generative AI to maintain service continuity while modernizing infrastructure

- Design and architect comprehensive cloud transformation strategies for diverse enterprise environments across industries - Specialize in complex migration pathways that seamlessly integrate legacy systems with modern cloud infrastructure - Leverage advanced AWS services, AI/ML technologies, and generative AI solutions to create scalable architectures that drive business innovation - Deliver forward-thinking cloud implementations that enhance operational agility, optimize costs, and establish robust foundations for future growth - Partner with executive stakeholders to align technological solutions with strategic business objectives - Ensure enterprise cloud solutions meet rigorous security, compliance, and performance requirements - Develop reusable architectural patterns and frameworks that accelerate enterprise cloud adoption journeys - Lead cross-functional teams through all phases of cloud transformation from assessment to optimization

•Lead and develop multiple closed-loop feedback programs to improve product offerings that solve complex customer challenges and drive SaaS consumption resulting in over $200 million ARR •Lead collaboration with product managers, technical marketing teams, senior leadership, R&D, as well as solutions architects globally to shape and drive customer intimacy in strategic accounts •Simplify otherwise complex cloud solution architectures to customers and partners including participation in global marketing, industry, and community-based events to promote VMware’s cloud strategy

•Lead deep architectural discussions with enterprise customers and VMware cloud partners to build confidence and ensure customer success when building new and migrating existing applications, software, and services on VMware's cloud platform •Engage as a trusted advisor to customers for their respective cloud strategies while leveraging VMware’s ecosystem to present a joint vision, strategy and technical/solution roadmap that drives incremental adoption of VMware’s cloud solutions •Partner with product specialists, product managers, public cloud partners, and other stakeholders to create the best solution to fit the customer’s business use cases as well as cloud architecture requirements

•Support and consult with VMware's two largest VMware Cloud on AWS Customers. This includes design workshops, best practices, technical roadmaps, and technical support to ensure customer's business and IT outcomes are achieved. Overall result is $150 million spent on cloud services in the last 4 years •Drive VMware Cloud on AWS consumption by partnering with multiple business units within VMware to meet customer’s uses cases and priorities •Enable the Global TAM Program via office hours, quarterly training plans relevant to VMware's Cloud strategy as well as design and support live VMware Cloud on AWS labs to test and validate customer use cases

• Liaison between customer and VMware Business Units, providing bi-directional feedback for products and support • Deliver technical and business oriented presentations to multiple audiences via customer meetings, user groups, and internal training sessions • Facilitate and participate in executive meetings to align customer’s strategic business goals with desired IT outcomes. • Assist customers with reducing costs and improve cost management with regular TCO and ROI assessments as well as provide prescriptive roadmaps to maximize ROI on VMware investments

• Lead for the development and deployment of server virtualization technologies that include real-time enterprise site disaster recovery, high-performance and highly-available storage, thin provisioning, snapshot backups, and cloning technologies. • Responsible for administering and maintaining multiple data center infrastructures across the Commonwealth of Virginia, containing a combined 600 servers and networking devices totaling approximately $20M in asset value. • Manage and maintain a distributed and federated state-wide Active Directory containing more than 4 million users. • Participate in the deployment of DR equipment and DR processes for production enterprise systems. • Participate in ITIL processes, including Asset Inventory and Change Management • Technical Lead on multiple projects deemed integral to the VCCS in order to maintain auditing and security protocols.

*Design, implement, and administer virtual networks using vSphere, VMware View, and SAN technologies *Maintain network infrastructure including all hardware and software applications including Cisco routers, switches, firewalls, Windows Desktop and Server OS *Coordinate purchasing and support with multiple software and hardware vendors *Make recommendations to businesses in regards to software and hardware purchases based on productivity needs and budget requirements

*Deployed all necessary hardware and installed software applications on PCs prior to opening new office. *Opened new office which involved interviewing, hiring, and training over 100 people in areas of sales, customer service, and market research *Managed software development team that designed online applications that allowed over 150 people to perform daily market research and sales activities over the phone *Managed multiple marketing projects while maintaining strong relationships with clients

*Managed daily operations of company including financial statistics, quality control, and disciplinary measures. *Negotiated service contracts with new and current clients Assisted with the design of web driven sales applications for company use. *Managed and trained staff of 50 employees in Customer Service, Sales, and Business Development departments

*Maintained professional working relationships with Porsche Cars North America and America Online Yellow Pages, and lead an internal team tasked with delivering service level agreements on behalf of these companies. *Managed all escalated customer support issues and negotiate with the customer to achieve customer satisfaction. Generated service contracts, production reports, and invoices for potential and currents clients