sean cottrille

program manager ii

About

Hands-on, talented, program manager with 10+ years of product experience supporting software and hardware teams. Creative problem solver with excellent customer service for completing projects to spec, within time, and under budget. Proven success in building and managing client and partner relationships. Diversified experience with spec writing, software development, people management, project management, project evangelism, and problem solving.

Country

united states

City

redmond

Industry

computer software

Skill

proficient program manager, customer service, building relationships, partner management, customer management, goal oriented, driving results, problem solving, relationship management, conflict resolution, issue management, risk management, team oriented, passion for quality, highly detail oriented, cross functional coordination, project management, release management, microsoft sql server, agile methodologies, management, scrum, sql, sharepoint, agile project management, user experience, mobile devices, .net, leadership, communication

Experience

program manager ii

microsoft

2017-1 - Present · 9 yrs 9 mos

technical account manager

nbcnews.com

2012-2 - 2012-12 · 11 mos

* Primary point of contact for driving and managing our relations between partners CNBC.com and NBCSports.com and our parent NBCNews.com. * Radically improved the communication process between partners and our operations support team by applying an issue escalation matrix; response time drastically improved. * Greatly increased editorial workflow by recognizing and addressing work blocking issues, by implementing a new hardware tools. * Accountable for meeting contractual obligations for the benefit of both parent and partner companies. * Manage the communication and training of policy and workflow changes between client and parent parties. * Defined and spec’d project development work influencing our partnership including resource scheduling. * Travel to our partners for the support and growth of our companies’ relationships. * Generate Omniture reports for site usage levels of each brand. * Prepare monthly status reports for the organization’s executives: project status, schedule and customer satisfaction Tools: VS 2010, VS 2012, SQL 2008, CodeFlow, Kanban, Agile, Scrum, Office.