Scott Wong

• Lead company-wide operations across a multi-store retail network and e-commerce — owning the people, processes, and systems that keep both running and growing. • Drive commercial performance end-to-end: sales, promotions, merchandising, and customer experience across retail and online, steered by live data and reporting I put in place. • Lead the company's AI transformation from the front: diagnose the highest-cost operational bottlenecks (cost audit → stakeholder interviews → data/process mapping), then design, build, and ship the AI that fixes them — automating reporting, data integration, analysis, and customer service. • Drive company-wide AI adoption: personally run hands-on training (prompting, real use cases) so non-technical teams use AI in daily work — while keeping AI operating cost near zero. Skills: Operations Management · Artificial Intelligence (AI) · Digital Transformation · Team Leadership · Business Process Improvement

• Bridged operations, commercial reporting, and engineering — turning manual back-office work into reliable automated systems. • Built AI-assisted sales and management reporting (with executive summaries) and reconciled advertising spend across Google and Meta to the dollar, giving leadership one trusted view of performance. • Mapped, migrated, and integrated data across e-commerce, ERP, and CRM, ending duplicate manual data entry between systems. • Stood up the internal platform's automated release process, access control, and audit trail so new tools ship safely and securely.

• Managed retail operations, sales performance, and team development across a multi-store network plus e-commerce, raising service consistency and accountability. • Lifted store and online sales through sharper promotions, merchandising, and customer-experience standards. • Built data-driven staff performance scoring that aligned frontline evaluation with company KPIs. • Launched the company's first operations automation — replacing manual reporting and cross-system data entry with automated workflows integrating e-commerce, ERP, and CRM — the foundation the later AI transformation was built on.

• Ran online-store operations end-to-end — merchandising, promotions, digital marketing, and fulfilment — through a period of strong e-commerce growth. • Turned sales-trend analysis into pricing, promotion, and product-mix decisions across online and retail channels. • Coordinated logistics and supply chain to protect on-time fulfilment and customer satisfaction. • Built the hands-on e-commerce, marketing, and CRM knowledge that later shaped exactly what I chose to automate.

• Owned store-network expansion end-to-end: market scan, site selection, lease negotiation, renovation and fit-out coordination, layout, budgets, and opening. • Delivered multiple new-store openings and relocations without losing trading days — managing landlords, contractors, and cross-functional teams to deadline and budget.

• Ran daily multi-store operations, staffing, and inventory control, holding service and stock standards consistent across locations. • Introduced process improvements that raised store efficiency and the customer experience.

• Ran recruitment, onboarding, and staff-training programs through a period of company growth. • Developed HR policies and procedures that standardized hiring and people operations.

• Delivered personalized skincare consultations and product recommendations that converted to frontline sales. • Represented the brand at the counter with a service-first, consultative approach.

• Led marketing communications for China franchising operations — brand messaging, customer communications, and campaign support. • Supported franchise marketing and social-media activity across the China market.

• Managed store operations end-to-end: staff supervision, sales targets, inventory, and service quality. • Built the frontline leadership and retail discipline that shaped the rest of my career.