Scott Roberts

Top-line Revenue Advisors is a trusted partner for internet, fiber, and technology service providers to drive increases in sales, revenue, and customer satisfaction. Our mission is to help clients align their revenue generation efforts with customer demands, ensuring long-term success in today's competitive market. We bridge the traditional gap between sales and marketing through comprehensive strategies that integrate people, processes, and priorities across go-to-market teams. Our approach empowers clients to create value at every stage of the customer journey, achieving measurable results including higher win rates, shorter sales cycles, and increased quota attainment.

A CEO replacement at Segra in June 2024 after being in assignment for only 10 weeks resulted in a significant corporate reorganization and the elimination of my CRO role and several other C-level roles in July 2024. As Chief Revenue Officer at Segra, I was responsible for top-line revenue growth and customer satisfaction at the company with focus on the Enterprise, Carrier, and Hyperscaler sectors. Segra owns and operates a nationwide fiber-optic network and provides internet and data connectivity, cybersecurity, cloud, and collaboration solutions to more than 8,000 customers in 28 states. My functional responsibilities included Direct Sales, Indirect Sales, Sales Engineering, Account Management, Marketing, and Product Management.

TruVista Communications is a leading provider of fiber-to-the-home and fiber-to-the-business technologies to markets in South Carolina and Georgia. The company offers up to one Gigabit symmetrical service to residential customers and multi-Gigabit service to business customers. TruVista also provides Hosted VoIP, Internet Protocol Television (IPTV), Security, and Wireless communications solutions. In my role as Chief Revenue Officer, I led the Sales, Marketing and Product teams with responsibility for top-line revenue growth and customer satisfaction.

As Chief Revenue Officer, I led the Sales, Sales Engineering, and Account Management teams with responsibility for top-line revenue growth and customer satisfaction. Single Digits is a leading provider of next generation managed Wi-Fi solutions and high-speed internet access management services to multifamily and hospitality property owners.

Hotwire Communications is a privately-held, broadband services provider and franchised cable operator specializing in fiber and gigabit to the home and business technologies. I owned top-line revenue growth, customer experience, and general management responsibility for the company's fastest growing Region in southwest and central Florida.

Held P&L, customer experience and general management responsibility for the company’s largest Business Services Division with 1,300 Sales, Sales Operations, Marketing, Finance, Order Management, Customer Care, and Retention team members and $1,463.8M in annual revenue. Increased total annual Business Services revenue from $598.7M in 2011 to $1,463.8M in 2014 producing a CAGR of 34.7% over four years. Includes combined small business Internet, Voice and Video revenue which improved from $540.4M to $1,207.2M (+223%) over same period. Launched new Metro Ethernet and Advanced Voice Sales Channels in 2011 generating dramatic revenue growth through 2014; $6.0M to $130.7M (+2,178%) and $1.7M to $44.1M (+2,594%) respectively.

P&L responsibility for a $335M revenue plan and team of 600+ Sales, Marketing and Operations team members in the Midwest Region for Time Warner Cable Business Class.

Led a set of strategic, sales acceleration initiatives that contributed to a 21% revenue growth rate at Time Warner Cable Business Class in 2010.

Built and directed a team of 100+ cross-functional Sales Operations and Support employees focused on solving sales productivity problems for more than 600 Level 3 Sales Representatives and Sales Engineers across multiple, non-integrated, acquired company operating environments.

Led Level 3's National Enterprise Sales organization of 400+ team members with responsibility for a $1.0 billion revenue plan. Managed Direct Sales, Indirect Channel Sales, Inside Sales, Sales Engineering, and Sales Operations.

In charge of integrating six acquired companies into Level 3, including: WilTel Communications; TelCove; Progress Telecom; ICG Communications; Looking Glass Networks; and Broadwing Corporation. Directed a team of 95 cross-funtional employees from Sales, Product, Operations, Engineering, Information Technology, Human Resources, Finance and Legal to successfully execute multiple acquisition integration plans.

Supported the EVP of Global Sales & Operations and his leadership team of eight SVPs as Chief of Staff. Also built and managed a team of 90 Business Operations, Indirect Sales and Insides Sales employees for the Global Sales & Operations organization. • Operated as a trusted partner and servant leader as Chief of Staff for the EVP of Global Sales & Operations, his direct report team and Executive Assistant to drive and achieve business objectives • Also led Sales Operations, Sales Compensation, Sales Training, Sales Process Improvement, Indirect Sales Channel and Inside Sales Channel teams