scott dykes

Leading an amazing team of tier 3 operational specialists in Technical, Risk and Fraud Operations. Develop proactive startegies to improve operational processes and initiatives to improve a global web-technology lending platform.

Hardware and Software Diagnostics, Analytics, Debugging -> Manage and maintain client and user relationships -> Communicate with FAE and SAE to address channel issues, resources, documentation and new technologies -> Disaster Recovery, data forensics, high severity and system critical analysis for desktop, enterprise and VDI -> Performance benchmarking and documentation; Reproduce, document and submit defects and product request; manage backlogs and drove solutions for challenging problems -> Training, Sales, Internal documentation and review; managing assets and resources current with technology and product updates; communicate strategies with team members, vendors, developers and customers -> Technical lead for website knowledgebase content administration, maintenance, authorship and editing; Developed and communicated strategies for migrating and deploying new features or User Interface -> Content management of public, proprietary, and confidential software resources, documentation and assets -> Technical Sales and Return Merchandise Analysis, Fraud Prevention and Authorization

* gt * Support and resolve the implementation and integration of .NET application(s) using enterprise databases with multiple ERPs * gt * Reproduce, document and submit defects and product requests * gt * Create and manage training content, documentation, and resources * gt * Configure and maintain VDI for testing and training * gt * Team lead and trainer for migration to Microsoft Dynamics CRM * gt * Collaborate with product managers on client resolutions * gt * Manage and maintain client and end-user relationships * gt * Pre-Sales and Post-Sales client engagement

Kabbage Inc., headquartered in Atlanta, has pioneered the first financial services data and technology platform to provide fully automated funding to small businesses in minutes. Kabbage leverages data generated through business activity such as accounting data, online sales, shipping and dozens of other sources to understand performance and deliver fast, flexible funding in real time. In just a few years, Kabbage has become the number one online provider of working capital to small businesses in the United States and UK. Kabbage's Data Context Engine connects to the data sources that small businesses already use every day -- such as shipping, accounting, social media, ecommerce, payments and others -- and leverages this data to deliver fast, flexible funding to small businesses. Whereas banks can take weeks to make a decision, Kabbage delivers funding within minutes. Kabbage supports brick and mortar stores, service providers and online businesses of all types. Twitter:http://twitter.com/kabbageincFacebook:http://www.facebook.com/KabbageInc