Scott Deyoe

Facilitate product implementation and identify and satisfy customer requirements by providing technical expertise and support in the pre- and post-sales process. Interact with customer's technical resources to gather and translate requirements to determine product and service specifications to be included in the sales proposals. Provide in-depth technical guidance to sales team members on functionality of products and services.

Provide several account managers and key accounts with pre- and post-sales technical support in person, remotely and in the field. Assist more than 25 customers in the integration and use of GSM, CDMA, GPS and Bluetooth products from the company portfolio. Resolve customer issues as the first-line, single point of contact. Advocate on behalf of customers within the company to application, software and hardware engineering, and management. Enhance the company brand through positive representation at trade shows, industry events and press events, resulting in lead development.

Key technical resource for telematics and mobile multimedia products as lead systems engineer for cellular modules, handsets and Bluetooth strategies. Developed project requirements, performed supplier technical evaluation, interface and management. Oversaw Bluetooth and cellular carrier certification including product lab and field testing. Investigated customer issues, determined root cause, presented results and implemented corrective action.

Led four-country, multidisciplined, 30-member team in the development of a telematics module integrating cellular; GPS; speech recognition and synthesis; CAN, and mobile multimedia communication services. Developed low-cost systems architecture to meet customer and systems requirements. Interfaced directly with customers for product support and problem resolution.

Single point of customer contact responsible for meeting product technical and performance requirements; documentation; prototype delivery, and transition from development to manufacturing at an international facility. Met stable volume metrics and customer continuous improvement targets by working with manufacturing site to resolve issues, and ultimately transitioned program to manufacturing site response team.

Developed vehicle electronic systems integration platform. Tested vehicle level functionality during all stages of development. As the single point of contact, supported customer vehicle development and provided systems focus within the company on behalf of the customer. Facilitated component serial data bus message verification testing.

Designed, documented, administered fabrication, and integrated electronic component and system-level production test equipment, including: integration of commercial equipment, and design of custom digital and analog circuits necessary for testing. Designed, coded, debugged and documented assembly and high-level language software necessary to control test equipment operation.

Analyzed discrepant hardware to determine root cause of failure and performed destructive physical analysis of electronic components. Recommended and initiated corrective action to prevent recurrence of failures. Documented and presented results of completed investigations and corrective action recommendations to company, customer and supplier management.

Managed department budget and work schedule while supervising and providing technical direction to 20 engineers in the preparation and maintenance of electrical performance and fault isolation test requirements. Interfaced with design, test, and software engineers to implement test requirements.

Managed detailed technical study analyzing and evaluating electrical system and subassembly manufacturing, testing, environmental stress screening failure reporting and corrective action systems. Developed, prepared and presented summarized results and project status at customer reviews. Resolved customer concerns while maintaining schedule and operating within budget constraints.

Managed, planned and coordinated the development of a complex system-level test set. Determined and integrated master program schedules between dual source contractors. Prepared and presented program status briefings designed for company and customer management.

Designed, developed and maintained product acceptance test requirements. Reviewed and approved acceptance test procedures implementing those test requirements. Resolved acceptance test discrepancies and developed appropriate corrective action in coordination with production and design engineering.