Scott Crandall

As a Subject Matter Expert for Flexential's interconnection portfolio, I play a pivotal role in collaborating closely with the product organization and our solution engineering teams. Together, we provide essential support and strategic direction for optimal deployments and use cases, harnessing the power of network and interconnection solutions. My solutions expertise encompasses: Hybrid Cloud Connectivity: Facilitating seamless connections through private, software-defined pathways to major public cloud platforms such as AWS Direct Connect, Azure ExpressRoute, GCP Direct Connect, and Oracle FastConnect services. Internet Services Deployment: Implementing diverse architectures involving routers, switches, firewalls, and virtual appliances to ensure reliable and secure internet connectivity. Private Transport Solutions: Configuring point-to-point and multipoint circuits to establish secure and high-performance connectivity between Flexential Datacenters and Carrier hotels, enabling efficient multi-site operations. Beyond my focus on interconnection components, I draw upon my extensive experience to support Flexential's Datacenter, Cloud, and Data Protection product lines. I remain committed to staying abreast of emerging technology trends, continuously enriching my understanding of the industry landscape.

- I worked with customers, implementation engineering teams, and project managers to build best practice platforms. - Refined and defined documentation for our Customer Implementation Team to leverage in the building out of offered solutions within the Flexential Product Catalog. - Partnered with the Sales and Product Management to provide feedback and suggestions on how to further deepen use cases and documentation across various enterprise platforms and services.

Helping our most complex customer base solve their IT challenges through focused strategy and dedicated availability to assist in ensuring that business initiatives are consistently achieved. Advise the Technical Account Management team in ensuring customer's subscribed infrastructure remain optimally configured to meet the current and future needs of the business. Assist in steering customer’s solution support to be executed in a repeatable and consistent manner by the standard support organization.

• Coordinated face-to-face meetings to present results of technical analysis to offer consultative advice, ensure customer satisfaction, and listen to customer feedback on their subscribed services. • Gathered strategic information about customers’ long-term IT Infrastructure strategy to forecast potential upcoming changes or upsell opportunities within customer accounts. • Pre-sales support resource: o Assisted in future designs for anticipated changes in a customer’s business through consultative sessions. o Facilitated communication between customers and Peak 10 sales representatives when potential business opportunities were uncovered. o Assisted Sales with the development of quotes and presentations to customers.

• Ensured 100% availability and frictionless access to services for over 200 enterprise IT companies across 20,000 sq. ft. of datacenter floor space. • Drove a culture of customer-first attitude and accountability within the local operations staff. • Developed and refined processes for delivering subscribed offerings that enabled customers to consume services faster from the time of order.

• Technical lead and peer mentor for fellow datacenter engineers. • Customer point of contact for complex installs and ongoing support concerns within the Datacenter. • Maintained a high level of proficiency with all Peak 10 services.

• Delivered and architected IT infrastructure solutions to small businesses • Resolved and communicated solutions to end-users in person, phone, and through the ticketing system. • Supported initial sales meeting with potential clients.

Focused on learning the process of configuring, designing, and troubleshooting Cisco routers and switches in a LAN, WLAN, and WAN environment. Became proficient within the IOS using the CLI.

Drive store sales results by ensuring a consistent quality customer experience in the store * Build a customer focused and sales intense store team * Recruit, interview, develop and train store teams to deliver the required performance objectives * Direct the shipping, receiving, and inventory flow * Delegate daily workload among associates to meet merchandising and visual presentation standards