Marcelo Schmitt

I conduct learning assessments and diagnostics in corporate education, focusing on identifying trends and opportunities to boost performance and engagement. I support project management in consulting initiatives within Franchising, Retail, and Sales Channels, with an emphasis on continuous learning, business expansion, and operational excellence. I manage strategic stakeholder relationships — including clients, suppliers, and business partners — always aiming to strengthen loyalty, engagement, and sustainable growth. I create and present performance indicators and strategic reports to senior leadership, leveraging analytical tools to support data-driven decision-making. I also contribute to the development of methodologies through research, benchmarking, and the implementation of best practices to optimize both internal and client-facing processes.

As the Learning Platforms and Training KPIs Performance Manager for the HR department, I am responsible for designing, implementing and managing learning platforms and training performance indicators to ensure that our team is equipped with the necessary skills and knowledge to succeed. I also support the Compliance area, ensuring that the training indicators for this area are met, and creating training materials such as recordings, video editing and knowledge pills to facilitate learning. As the Onboarding Manager, I provide support for new hires in a hybrid environment (in-person and online through Webex), with a focus on welcoming and supporting new employees to ensure a smooth transition. I strive to implement new and innovative experiences in training programs, using digital resources such as Forms/Surveys, Kahoot, Mentimeter, among others, to enhance the learning experience. In addition, I support third-party vendors to ensure the execution of events related to the development of Flora teams and create and support communication materials related to the Flora Performance Evaluation process - AVD, as well as tests and processes in the Platform that manages this topic. Finally, I also moderate live and online events such as Sales Academy and Protagonism Week to ensure they run smoothly and are effective in achieving their objectives.

My role involved managing, creating, and implementing training programs for Pandora's sales teams in Brazil, including both owned stores and franchises. I ensured the highest level of professionalism and dedication in all my responsibilities. My contributions included creating, translating, and adapting sales support materials in Portuguese and Spanish, with a focus on achieving the highest levels of training effectiveness across Brazil and Latin America. I was also responsible for managing the training platform and its indicators, constantly seeking to improve the results achieved. Furthermore, I actively participated in global committees related to training and its indicators at Pandora and Latam, where I contributed to the development of best practices for sales teams.

During my time at The Body Shop as a Learning and Development (L&D) professional, I was responsible for a range of tasks related to training, content creation, and strategic alignment. Specifically, I was responsible for: Producing and adapting didactic content for online learning platforms, utilizing instructional design tools and techniques to promote understanding and knowledge retention. Developing and executing product training, utilizing customized approaches to meet the specific needs of employees and target audiences. Editing and creating instructional videos for product training, using video editing software and other digital media production tools. Creating and editing a digital magazine for the sales team, aimed at promoting the role of salespeople and sharing good sales practices, as well as updating employees on company news. Monitoring and analyzing customer quality indicators, including the Net Promoter Score (NPS), to identify opportunities to improve the customer experience and implement corrective actions. Strategically aligning with the UK Global team to ensure that the brand's initiatives and projects are in line with the needs and expectations of the Brazilian market. Overall, my role as an L&D professional at The Body Shop allowed me to develop my skills in content creation, instructional design, training execution, and strategic alignment. I am proud to have contributed to the success of the organization during my time there.

As a Content Developer at Natura & Co Brazil, I was responsible for creating and producing monthly content for the "Na Palma da Mão" mobile application. This app was designed to support Natura leaders during their business meetings with Beauty consultants. My role involved conducting extensive analyses of digital training resources, including platforms, with a focus on optimizing the user experience for business managers, leaders, and consultants. I also played an active role in the project to improve the navigability of the Natura training application. This involved working extensively in the field, visiting all regions of Brazil to better understand the reality of the teams and provide valuable inputs and indicators. As a result of these efforts, the Natura Relationship Department was able to develop more effective strategies to support its teams. In addition, I contributed to the improvement of training content processes and the control of material receipts from partner companies and suppliers. During my time at Natura & Co, I was hired as a third-party employee through Mazzatech from January 2019 to March 2020, and was later internalized by Natura & Co in March 2020 through The Body Shop brand. Overall, my experience at Natura & Co Brazil allowed me to develop strong skills in content development, user experience optimization. I am proud to have learned a lot with this leading beauty company.

As a professional at Capgemini, I had the opportunity to take on the following responsibilities: Developed and executed onboarding training programs for employees at different hierarchical levels to ensure successful integration into the company. Participated in global meetings with teams from various countries such as the United Kingdom, France, India, Argentina, and Mexico to develop and execute support programs for Capgemini Leaders. Controlled and managed the budget for investments in international training programs for Project Managers in the technology field. Managed corporate MBA courses for leaders in Brazil at partner institutions to improve their skills and expertise. Coordinated training and professional development programs to enhance employees' knowledge and skills. Managed online learning platforms (LMS) in Portuguese and Spanish-speaking countries to ensure a seamless learning experience. Created and analyzed key performance indicators (KPIs) to measure the effectiveness of training programs. Conducted organizational climate surveys to assess employee satisfaction and training effectiveness. Conducted performance assessments (Nine Box) to evaluate employees' performance and identify areas for improvement.

Face-to-face training: -Facilitator in several regions of the country. -Technical approach: E-learning LMS platform Management: Click Accor Day -Informative approach: ParticipAH 2017 Senior Hotel LMS Platform Management Brazil and 8 South American Countries: -Environmental customization based on different business rules. -Content migration and navigation tests -implementation and management of training tracks -Key performance indicators (KPIs) implementing and management in Brazil and other South American countries -Training hotel staff and key users in the business units. System - Webinar: I am in charge of operating the conference platform in Brazil and the branches in other countries in South America.

-Instruct education professionals in partner institutions all over the country. -Ensure the best use of SOMOS Educação pedagogical tools -Making the customer portfolio -Optimizing sales of new products -Managing and control receipt of customer materials -Training partners with management systems of government programs -Addressing questions about legislation of technical and technological education of secondary school

Training: -Instructing and training teachers, tutors and coordinators to use LMS platforms -Ensuring the quality of the methodology used by the partner institutions over the country -Interviewing and applying profile technics when indicating which post-graduation courses would be appropriate for the students Platforms management: -Conversion of Distance Learning material, creating courses using LMS tool, monitoring distance and face-to-face format projects (web support, student support, environmental monitoring and control) -Teaching schedule for all courses in the associated institutions -Corporate training programs customization and selling

Training clients on how to use ERP PeopleSoft Developing processes to different user levels Creating flowcharts for managing processes and KPIs Worked modules: -Registration and admission -Campus community -Academic secretariat