Samantha C.

- Manage retailer product submissions at Shoppers Drug Mart and Jean Coutu and execute order processing for all brands - Coordinate with marketing, demand planning team and logistics to handle any changes to Purchase Orders and revised shipping dates - Issue and reconcile return authorizations per assortment changes and brand direction on a monthly basis - Process orders for tester requests from field team as they come in - Collaborate with marketing team to update and fill out retailer planning forms for seasonal market meetings - Provide field team support for questions about discontinuations, return authorizations, launches and stock issues - Track and monitor replenishment orders from retailers - Responsible for owning new store opening procedures: Work with logistics and marketing departments to ensure shipments are on track for targeted opening date, liaise with operations team to set up new store accounts as needed, coordinates all initial set up orders (both inventory and collateral) - Issue Credit and Debit Memo requests for accounting team as required - In charge of new customer setups (ship to and sold to business partners) - Managing the SAP EDI error workbench and work with teams to get the errors resolved - Issue and track store returns from our field team Achievements ✔️ Created a Master Returns Tracker file in Excel to track returns and return estimates across all brands and retailers. ✔️ Increased Shiseido's net shipments by consistently developing orders on a regular basis to ensure brand sales objectives are met

- Ensured products are shipped out to retailers and field team in a timely manner - Reviewed incoming orders for accuracy - Continued to report sales - Created SKUs using Retailer Portals (Shoppers Drug Mart - Article Workflow) - Collaborated with eRetail team to execute digital marketing programs and launch Bareminerals Cosmetics at Shoppers Drug Mart Achievements ✔️ Improved communication to the field team by developing a system to send out emails detailing what product comps they will be receiving, where they are being sent out and how many they are getting ✔️ Improved workflow efficiencies for the Sales and Education team's Event Tracker Excel file by implementing vlookup formulas and dropdown menus to increase accuracy in data entry ✔️ Made sales reporting more efficient by modifying a Brand Holder sales report template to simplify sales reporting and reduce redundant work

- Maintained and updated all Retail Sales files on a monthly and weekly basis - Compiled and communicated library of Retail Sales Reports to Brand Holder - Reported retail sales to New York Offices on a monthly basis - Liaised with field team to review inventory levels at store level - Built and maintained a variety of reports: sell-through reports, Category Reporting, KPI reporting (quarterly), PowerBI reports - Set up SKUS at multiple retailers (Sephora, HBC, Shoppers Drug Mart) - Worked with Sales and Education Team, Marketing and Public Relations team to upload orders going out to retailers and influencers Achievements ✔️ Created a master file of all SKU uploads to easily track the files in case a revision to the original SKU upload is needed

- Ensure master operations data is maintained in a timely and accurate manner, by following company operating procedures. Data is renewed for content, format and spelling. Utilized track changes and notes/comments for quoting manager's final review. - Liaise with different departments within the company (warehouse, accounting, executive, sales) to ensure item data is accurate. When inconsistencies are identified, I worked with the sales, customer service and warehouse team to ensure correct actions are taken. - Continued to support the customer service team by providing back-up and processed orders as required. Provided customer support through responding to incoming customer questions or issues via telephone and email. Achievements ✔️ Streamlined quoting process by pitching idea of organizing and saving email correspondences and digital quotes from suppliers for easy reference and faster retrieval ✔️ Enhanced quoting team efficiency by organizing meetings where issues and improvements are discussed and implemented ✔️ Improved sharing and accessibility of internal documents by expanding the digital file management system on the computer shared drive ✔️ Increased efficiency of quoting process by developing 2 calculators on Microsoft Excel that 1. Helps determine a suggested sales price. 2. Calculates gross margin when cost and sell are inputted ✔️ Recipient of two Above and Beyond Recognition Awards by demonstrating Teamwork and Ownership on a daily basis

- Accurately and quickly process sales orders utilizing ASW Application software and Epicor's Prophet 21 software in a deadline-driven environment. Carefully reviewed incoming orders via telephone, email and fax, verifying that they have the correct coding, pricing and quantities - Provide administrative support to the President in areas of meetings, scheduling, calendar, and email. Handled incoming communications and responded on a timely basis on behalf of the President. - Coordinate with sales team, executives, office coordinator and warehouse supervisor on a daily basis to ensure efficient and accurate operation - Scheduled appointments and meetings, and prepared a multitude of company literature and documents/forms. Provided administrative support such as making photocopies, scanning documents and sending faxes. - Oversaw event planning for company activities such as summer barbeques, holiday lunches and other catering. - Performed receptionist duties; greeting visitors and announcing their arrival to the person they have come to see Achievements ✔️ Improved accessibility of packing slips and invoices by expanding the digital file system on company shared drive ✔️ Trained new employees and contributed to the onboarding process

- Provided administrative support to staff in a number of tasks such as e-mail correspondence, filing, drafting documents and preparing information packages for distribution to schools - Assisted with the research of renewable energy news and compiled a report on co-operative models and associations outside of Canada Achievement ✔️ Enhanced the exposure of one of TREC's projects (WindShare) by assisting with the remodeling of the new website and online blog through editing and writing

- Supervised office and organized installation and work order schedules - Greet customers and contractors, handled inquiries - Ensured accurate records of money - Followed and maintained an organized filing system Achievements ✔️ Improved customer satisfaction by working with the company owner and increasing the number of repairs done weekly. ✔️ Reduced missed schedules by actively going over the appointments daily with the owner.