chris schapman

* Primarily responsible as the off-shore team lead for client engagements leveraging on-shore and off-shore resources. * Analyzed off-shore delivery teams to identify gaps and improvement areas based on business direction. * Participated in pre-sales discussions to understand client needs and architect solutions to meet those needs. * Managed Microsoft Partner Program competencies and complete sales and technical assessments. * Assisted legal and IT with information security (InfoSec) policies and procedures to ensure secure, reliable systems.

Taught students to write clear, concise business communications at Miami University's Middletown and Hamilton campuses. Classes taught included Technical Writing (ENG 215/313) and Writing for Business Decision Making (BUS 102).

* Moved within the Vora Group of companies from Bluespring to Vinimaya to serve Vinimaya's growing customer base as a Client Services Manager. * Managed client on-boarding activities including configuration of the Vinimaya “marketplace” for approved suppliers. * Trained clients on how to maintain supplier connections and catalog data. * Logged and managed change requests and product issues to ensure issues were resolved within service level agreements. Escalated issues as necessary.

Developed additional functionality for Lexis Search Advantage (LSA) that provided firms with improved productivity due to the increased availability of their internal documents (or work product). Additionally, I analyzed customer-specific taxonomies for integration with Lexis Document Profiling, managed the LSA builds, and provided pre-sales, on-site consulting.

* Worked with sales team and consultants to initiate a business process management offering. * Analyzed BPM vendors to identify and recommend a partner for the business process management offering. * Studied the Rational Unified Process for delivering iterative projects.

* Primary roles while at Bluespring Software: * Product Manager (August 2005 * April 2007) * Senior Customer Support Specialist (April 2005 * August 2005) * Documentation Specialist (February 2004 * April 2005)

Responsible for understanding the customer’s business, analyzing its business processes, recommending changes (people, process, and technology), and delivering on those recommendations. Leveraged Bluespring’s core Business Process Management (BPM) application when technology was appropriate to help the customer’s employees improve productivity and the product or service being delivered. And, from a product perspective, preferred Bluespring ProcessView for Visio when conducting Business Process Analysis (BPA) activities. Also served as Bluespring's technical trainer (developing and delivering the training materials). Managed and improved productivity of Bluespring’s QA team in India and enabled them to deliver thorough testing. Made three trips to India to spend time with the Bluespring teams (India Business Visa good through June 2015).

Nationwide, Signature Closers provides title companies with closing transaction support in both the residential and commercial markets. Our efficient processes save companies money and deliver the best, experienced, and trained notary signing agents in the real estate industry.Signature Closers has been providing quality notary closer services for title companies and lenders since 2006. Our closers manage the following specialties:

Computer Information Systems Minor Activities and Societies: Miami University Student Chapter of the Society for Technical Communication, Miami Striders Running Club