ronald schaap

customer success manager

Country

netherlands

City

amsterdam

Industry

marketing and advertising

Skill

marketing communications, online advertising, marketing, sales, online marketing, scrum, agile project management, social media marketing, productmanagement, seo, sea, web content, testtools, digital marketing, projectmanagement, projectplanning, softwareontwikkeling, contentmarketing, webanalyse, socialmediamarketing, campagnebeheer, digitale media, e commerce, consultancy, crm, accountmanagement, ondernemerschap, klantentevredenheid, google analytics, facebook, cms, google adwords, microsoft office, communication skills, lead generation, klantenservice, partnermanagement, oplossen van problemen, teambuilding, engels, nederlands, app store optimization, media analysis, campaign strategy, data analytics, customermanagement, partnerschappen, interactie met de klant, saas, seo copywriting, social media, marketing strategy, english, start ups, lean manufacturing

Experience

customer success manager

teamleader crm

2019-7 - Present · 7 yrs 3 mos

Digitalise SME's by helping them implement Teamleader in their organisation.

digital partner content manager

azerion

2018-6 - 2019-5 · 1 yr

* Responsible for 50 * local portals with combined more than 280mil * pageviews yearly. Improved quality & workflow resulting in longer time on sight. (Affiliate) Partner Manager, increasing revenue. Focus on Content Partnerships / Trendwatching. Manage Copywriters & Content team for better flow. New business development Talpa Gaming powered by Azerion

digital marketeer and dpm tmgdigital

tmg (telegraaf media groep)

2017-1 - 2018-5 · 1 yr 5 mos

* Launched the app Kidsaroo World (outcome Digitalx Accelerator Program) - Entered Number 1 in Dutch & Belgium App Store Kids & Kids under 5 category June 2017 Maintaining high position store via user feedback implementations, constant development & social media marketing with minimum marketing budget & development power. * Act as linking pin between Development, Management and Target Audience - Main Users with transparent communication. * Managed constant releases, fuelled by improvements via data (analytics / a/b-test) and user feedback to maintain high rankings and increase user experience / growth, with the development team. * Took care of Facebook & App Store optimizing and marketing to grow app user base. * https://itunes.apple.com/nl/app/kidsaroo-world/id1241254995

productmanager and digital marketeer tmgdigital

tmg (telegraaf media groep)

2016-1 - 2017-1 · 1 yr 1 mo

* Setting up new business model within TMG Digital by Lean App Development as part of the Digital X Accelerator Program. In charge of content strategy & represent the needs and desires of the stakeholders to an agile delivery team. * Deliver an app from ideation to release with a team of developers & (UX) design. * Experimental Design * Agile Project Management

content manager tmgdigital

tmg (telegraaf media groep)

2015-8 - 2016-1 · 6 mos

* Content Manager Online gaming within TMG Digital. * Looking for High Quality content * New Users * In charge of SEA/SEO. * Trendwatching Online Gaming world & act on data.

marketing communications

the foodspot 050 meursinge maaltijdservice

2014-1 - 2016-1 · 2 yrs 1 mo

Part of a startup meal service because we saw opportunities in prepared meals for an older target group who are no longer able to cook them self & a healthy meal store in Groningen - The Netherlands. Activities: Design & Implement Communication Plan. Ideation offline media, website maintenance as well as SEA / SEO. Social Media Marketing. Enable online & offline media for actions & increase customer base. https://www.instagram.com/thefoodspot050/ http://www.thefoodspot.nl/ - https://www.facebook.com/thefoodspot050/ http://maaltijdservice.meursinge.nl/

digital marketeer

maxximap bv

2014-10 - 2015-11 · 1 yr 2 mos

Optimizing product text & product photos on websites (SEO / keywords) in CMS. Categorize products by material / target group. SEA (AdWords) for highly competitive keywords. Web analytics monitors (Google Analytics). Improve website design using usability testing, product photography & banners / headers.

sea consultant

traffic4u

2013-7 - 2013-12 · 6 mos

Set up, optimize and manage Google AdWords campaigns. Track Google Analytics. Contact person online marketing departments clients. Deliver Data analysis and weekly reports for clients to improve there rankings.

service desk specialist

atos

2006-1 - 2009-1 · 3 yrs 1 mo

1e lijns technical support

Education

hanzehogeschool groningen / hanze university of applied sciences groningen

media studies

2005-1 - 2010-1 · 5 yrs 1 mo

Afstudeerstage/scriptie Kunst&Cultuur Drenthe, Assen Een evaluatie van het gebruik en effect van verschillende ingezette media door de stichting gedaan. Bevindingen gebruikt voor het schrijven van een marketingcommunicatieplan met aanbevelingen en implementatie van de te gebruiken off- en onlinemedia bij Kunst & Cultuur Drenthe. Ondersteunen communicatiemanager (Persberichten, social media uitingen, doelgroepgerichte teksten). Opzetten Facebook/Twitter & LinkedIn account voor de stichting. Helpen organiseren van het “Kunst en Cultuur Gala Drenthe” Activities and Societies: 2 Specialisaties: * Marketingcommunicatie * Online Media