scott hamilton

* Watson Campaign Automation is now 'acoustic Campaign') * Planning, roadmap definition, feature prioritization, and execution for key areas of * IBM’s marketing portfolio * Work with development leads and product analysts to ensure features are * prioritized and released as part of a continuous delivery model * Continuously ensure that release related artifacts are delivered by and to all * relevant teams including Information Design, Product Marketing, Support, Sales, * etc. * Single point of contact for ensuring our offering supports our customers’ GDPR * compliance

* Servidyne is now known as Flywheel) * Wrote requirements and use cases for a work order and preventive maintenance system utilizing a web front end, wireless devices, and Bluetooth barcode scanners. * Wrote all requirements and managed development to integrate hotel Guest Services call center functionality and reporting into an existing work order system. * Introduced new functionality to wireless devices including the option to share devices among workers and the ability to create and dispatch work orders from a handheld. * Managed outstanding bugs and feature requests, prioritizing, defining scope for patch releases, and assigning work to developers. * Coordinated major software releases and patch releases. * Oversaw implementation and training for solutions at a three large brand name hotels. * Worked with client services team to identify ways to simplify implementations and site configuration. * Introduced elements of iterative development and continue to refine related processes.

* Indus International is now part of ABB) * Performed business analysis, software design, data modeling, and scheduling for major enhancements to Indus’ software (PassPort) to meet the business requirements of major clients * Performed functional testing, and quality assurance of design deliverables * Acted as single point of contact between Customer Service and Product Development for Indus’ Work Management application; Screened and prioritized issues; determined fix target dates and assigned programmer workload * Managed a team of programmers and analysts during the conversion of a single-byte application to support double-byte character sets in order to support the requirements of Tokyo Electric Power * Designed an application interface to allow XML integration between Indus’ PassPort and third party scheduling and resource optimization software

* ClinicServer is now known as Innocare) * Act as Scrum Master for Software Development team * Plan development sprints, product releases, sprint demos, etc. * Perform analysis and design on new features and enhancements * Manage feature and defect backlogs * Currently building enterprise features to support private medical clinics with 100+ clinic * locations * Managed the certification and conformance testing process for a sophisticated eClaims * integration

* Worked with a partner in the final stages of bringing a new pay-per-click job posting product to the Quebec market (JobGo.ca) * Introduced a simplified and modern registration process for telegraphjournal.com * Introduced Scrum and formalized development processes with outsourced development teams * Worked with executives and management to create a digital roadmap and timelines * Re-launched telegraphjournal.com as a first-class news product incorporating responsive tablet/mobile design * Acted as product owner continually grooming and prioritizing the feature backlog * Worked with marketing and editorial teams to align product and marketing objectives * Performed many additional duties while BNI was without an IT Director including vendor management, purchasing, capital and expense budgets

* Silverpop is now an IBM product * Watson Campaign Automation) * Performed analysis and design for Silverpop’s API and complex custom integrations including web analytics packages and CRM systems * Managed the API suite including definition of all new operations, API testing tools, and developer guide * Work with professional services group, customers, and partners to understand new integration needs and ensure those needs are fulfilled through new and enhanced offerings * Supported the Sales and Sales Engineering teams for API and integration related needs * Tracked and manage requirements through the development and release cycle * Within the Agile/Scrum process, acted as product owner for development sprints having product integration related enhancements * Assisted in implementation of API monitoring and throttling tools * Introduced a Soap API alternative to Silverpop’s API offering

* Interpreted customer feedback and industry trends to define new product offerings, process improvements, and value added enhancements * Managed complex web based development projects * Designed and executed detailed product and process improvement plans * Streamlined card-based money transfer solution and revamped iKobo’s merchant payment system * Ensured all business requirements were properly translated to internet based solutions * Acted as a liaison between marketing, business strategy, and product development teams * Managed QA/testing processes and coordinated all releases * Prioritized external customer issues and oversaw problem resolution; reduced average number of outstanding customer issues drastically * Implemented Change Management processes and user acceptance procedures * Was integral in preparing for Visa Cardholder Information Security Program audit * Implemented internal policies and procedures concerning information security

* Product Manager for integrations between IBM’s Marketing Automation platform * and third-party tools such as Hootsuite and Survey Monkey * Managed product enhancements to the API suite for Watson Campaign Automation (now 'acoustic Campaign') * Worked with business partners to explore integration opportunities and create new * joint offerings, from concept to delivery * Integral in bringing a new platform integration framework (IBM Universal Behavior Exchange) to market