Say Heng Lim

• Drive go-to-market strategy for Keysight’s Big Data Analytics portfolio worldwide, aligning with regional sales and marketing teams. • Identify new market segments through competitive and customer insights. • Partner with technical teams to deliver high-impact product demos and proof-of-concept trials. • Lead enablement initiatives that strengthen sales capabilities in value-based selling. • Act as the voice of the customer, influencing product roadmap and innovation. Key Impact: Strengthened product adoption and improved customer ROI visibility through targeted engagement and analytics-driven proposals.

• Supported enterprise customers across Asia Emerging Markets (AEM) on solutions spanning servers, storage, networking, and virtualization. • Coached Inside Sales Representatives (ISRs) to build technical acumen and sales confidence. • Developed tailored quotes and solution proposals aligned with customer requirements. • Collaborated with cross-functional teams on major BIDs and transformation projects. • Provided technical leadership on HCI, SDDC, HPC, SAP HANA, and Big Data solutions. Achievements: ✅ Accelerated sales cycles by streamlining pre-sales engagement. ✅ Elevated customer satisfaction scores through proactive risk and issue management.

• Supported new product introduction (NPI) by collaborating with R&D and Product Engineering teams. • Authored technical documentation and service guides to enhance self-service capabilities. • Designed training programs for regional engineers on VEE programming and troubleshooting. • Created sample applications and FAQs to improve customer adoption. Impact: Improved customer support efficiency and reduced resolution time by promoting reusable knowledge assets.

• Developed automation tools, regression testing frameworks, and networked software applications. • Design new image processing software, inspection report data down to the level of the individual • Enhanced software reliability through test-driven development and diagnostics automation. • Managed R&D server infrastructure and implemented secure production profiles. • Development of test case-based product specifications and knowledge of instruments.

• Developed and maintained test systems for new product introduction and validation. • Collaborated on embedded software testing, ensuring quality compliance and performance tuning. • Lead in problem-solving and improvement activities together with development, product and test engineering teams to achieve continuous improvements. • Improve test equipment usage to improve test systems' performance and reliability. • Design and develop software applications using .NET Framework for a proof-of-concept project and collaborate with the counterpart’s team in developing enhancements on existing applications.

• Provided technical field support for enterprise clients, ensuring SLA compliance and system reliability. • Led troubleshooting, workflow improvement, and user support initiatives. • Conducting a user requirement survey and generating a statistical report of services • Answer, evaluate, and prioritize requests for assistance from users experiencing problems

Database, Programming, Client Server Solution

Software Engineering, Programming, Networking