savricouty shara

* Coordinate office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received. . * Ensures that all reservations are thoroughly reviewed prior to guests’ arrival. * Take charge of special requests and any problems that may arise within the department on a day-to-day basis. * Develops and maintains an efficient system to promptly handle the flow of correspondences. * Establish and maintain good relations with corporate accounts, travel agencies, airlines and other booking source. * Help manage room availability across all distribution systems to maximize sales opportunities and minimize regrets build-up. * Adhere to rate guidelines to consistently maintain rate integrity * Implement yield strategies developed by the Revenue Manager to maximize booking opportunities particularly during periods of high demand.

* Reservation of transfers/excursion/hotel stay for international guest. * Hotel quotations * Dealing with internation tour operators by phone/skype. * Provide accurate and quality service.

* Anticipate guests' needs, handle complaints effectively and efficiently and maintain close relationships with guests throughout their stay in order to foster loyalty * Ensure that the hotel's pricing policy is correctly applied at all times (price value, start and end of price validity) * Ensure that guest documentation and information is available and up-to-date * Ensure that information in the directory and e-directory is clear and up to date * Ensure that internal audit procedures are duly applied at all times * Ensure the brand and/or Group's loyalty program is promoted to guests * Ensure that invoicing and cash operations procedures are abided to as per the group established policies * Ensure that the workplace remains clean, tidy and safe at all times * Apply and ensure application of the hotel's security regulations

* Welcoming of passengers. * Accompagnied passengers with special care/request. * Help passengers through procedures embarking/desembarking. * Handle difficult passengers during flight delay. * Guide passengers in the airport.

* Ensuring that section of welcome centre accessible to public are tidy (Reception, meeting room, corridor…), magazines are neat (and up to date), flower arrangements are fresh, Reception desk is clear at all time, etc. * Assisting with the Villa orientation tour of new villa rental guests. * Communicating any special requests / complaints to the relevant departments. * Follow up and coordination of villa. * Reply to general enquiries received by phone & Emails * Preparation of Guest/owners/tenants invoices * Collection of payments * follow up of enquiries / disputes regarding invoices with head of departments * Other administrative duties as may be assigned from time-to-time

* Prepare daily reports * Handle event and administrative procedures * Be on site on event day to supervise and help the team * Be responsible of event background

Organise themed party to raise funds to finace study trip. -Organised excurions for with toursit and companies to promote mauritius. -Organised team building for companies.