Savannah Levin

Develop and maintain strong client relationships to ensure customer satisfaction and loyalty. Fulfilling fitment targets given each month resulting in 1484 new fitments in 6 months. Developed and delivered a comprehensive sales training program focused on consultative selling techniques to dealerships resulting in an improvement in dealer performance and an average of 60% increase in upselling opportunities. Streamlined the sales process by integrating Cartrack with Signio and Seriti for the F&I’s, reducing order fulfillment time by 50%, leading to an increase in customer and dealership satisfaction scores. Conduct regular account reviews to assess performance and propose actionable improvements to my senior management. Provide customer service and sales assistance to 15 - 20 clients per day, fielded phone enquiries, on the road visits, providing education to new sign ups on fleet management and informing current and protentional new clientele on new products, pricing and promotions. Creating and scheduling 20 on the road meetings/visits Monday to Friday each week. Mentored a staff of 4 admin and 10 technicians. Manage dealership accounts and fleet with daily, weekly and monthly reports. Handling customer complaints by finding solutions and alternative products or assistance in fees.