Sava Mrkalj

Director of Front Office And Guest Services @ Hotel Sheraton Fallsview

Country

Canada

City

Niagara Falls

Industry

Hospitality

Skill

Sales and Marketing, Customer-Focused Service, Service Quality, Director level, Operations Management, People Management, Quality Management

Experience

Director of Front Office And Guest Services

Hotel Sheraton Fallsview

2024-3 - Present · 2 yrs 7 mos

Niagara Falls, Ontario, Canada

Service Culture Champion / BASE trainer

Hotel Sheraton Fallsview

2013-1 - Present · 13 yrs 9 mos

Canada

Prepared training materials and presentations for classroom training.Conducted training and tracked completion progresses and marked in Starwood/ Bonvoy MGS.

Learning Coordinator

Hotel Sheraton Fallsview

2012-2 - Present · 14 yrs 8 mos

Canada

Track trainig progresses of employees and managers. Manually add and update training and schedule trainings.

MGS Administrator

Hotel Sheraton Fallsview

2012-1 - Present · 14 yrs 9 mos

Canada

Administer new ID's for employees, admin for GXP, admin for QA, apprower for requests.

Restaurant Manager

Hotel Sheraton Fallsview

2020-1 - 2021-4 · 1 yr 4 mos

Canada

Managed breakfast and room service operations. Inventory, tip outs, micros reports and closing duties.

VIP Club Lounge Manager

Hotel Sheraton Fallsview

2012-4 - 2020-1 · 7 yrs 10 mos

Canada

Managed VIP Club Lounge and day to day operation. Assisted former Starwood now Bonvoy VIP guests with their needs. Acted as concierge to help with their needs. Did budgeting, ordering, inventory, upsell, scheduling, hiring and training.