Saurabh Mishra

Lead our talented product teams in India to drive innovation that simplifies healthcare navigation and improves outcomes on a global scale.

Spearheaded AI-driven product innovation by leading the development of a Retrieval-Augmented Generation (RAG) knowledge management platform, empowering call center agents with instant, accurate responses and improving first-call resolution and customer satisfaction. Designed and launched LLM-powered auditing agents that automatically evaluate customer calls, deliver feedback, and score agent performance, strengthening quality assurance and coaching effectiveness. Established the Agentic Factory, a scalable platform of generative and specialist AI agents orchestrated into workflows to achieve measurable business outcomes across healthcare services. Enhanced team productivity and efficiency by embedding AI tools into product management workflows, accelerating research, backlog prioritization, and roadmap planning. Drove enterprise-wide digital transformation through strategic initiatives including Rx Platform, Provider Data Platform, Provider MDM, Client SOT, and Consumer 360—enabling data consolidation, standardization, and modernization. Defined and executed product vision, strategy, and technical roadmaps aligned with regulatory requirements, market trends, and innovation priorities, ensuring continuous delivery of high-impact releases. Led cross-functional global teams in Agile and Lean environments, implementing onshore–offshore delivery models to ensure seamless execution and scalability. Partnered with UX, Engineering, and Architecture to elevate product capabilities and user experience, while fostering innovation in healthcare payer and provider ecosystems. Collaborated with executive leadership and technology partners to prioritize strategic investments, accelerate speed to market, and strengthen Optum’s position as a leader in digital healthcare. Contributed thought leadership through white papers, webinars, and industry forums, showcasing expertise in healthcare innovation and shaping industry perspectives.

Head Product Management Group to develop next-generation IT products for healthcare providers. Key Ownerships 1. Customer engagement through the sales and marketing team increased monthly new customer inquiries by 200% (within a span of 12 months). 2. Business Expansion a. Built a strong collaboration and relationship with Integration partners in different geographies but laid the foundation for long-term growth. b. Participated in sales strategy with a focus on Product sales pitches, demos, and proposals 3. Product Development: Own the product, manage the roadmap to constantly improve the products, and remain relevant and competitive in the market. 4. User Focused: Worked closely with UX to develop, test, and deliver the best possible user experience. Worked with the technology team to deliver a world-class product driven by customers, prospects, and internal product experts. 5. Drive digital transformation for the product to make it lean and offer user delight. a. Reduced the UI pages by 70% while retaining the functionality and achieved 40% reduction in operation cost. b. Moving away from On-prem deployment to a Cloud-based subscription model reduces the entry cost by half. 6. P&L Ownership a. Developed and managed the technology budget, ensuring efficient utilization of resources. b. Surpassed the target by achieving a 300% growth in product revenue and a 500% increase in sales pipeline.

Headed new product Innovation group. Key Ownerships * Collaborated with senior business executives to identify critical pain points, generating innovative product ideas that address these challenges and drive business growth. * Partnered with UHG business experts to pinpoint high-impact business problems, aiming to create solutions with a multiplier effect on business performance. * Owned the ideation and proposal process, outlining detailed work plans, determining necessary resources, creating timelines, and generating initial budgets to define project scopes. * Played a key role in establishing the company's first Innovation Center in India, fostering a culture of innovation and creativity. * Spearheaded the development and pilot launch of multiple applications in wellness, telemedicine, health management, and healthcare e-commerce, leveraging advanced technologies such as mobility and cloud computing. * Successfully transitioned three innovative product ideas in member management, prescription services, and IoT from pilot tests to mainstream products, achieving adoption by over 10 million users. * Led UHG's externalization efforts, establishing UHG as a primary integrator and securing a state-wide government digital health contract valued at over Rs 300 crores through successful participation in multiple RFP processes. * Directed the planning and development of the healthcare services e-commerce web portal 'Myeasybook,‘Connextions,’ enabling users to compare and purchase health insurance services and plans. * Headed teams in ideation, requirements analysis, and development of mobile apps for member management (Health4Me) and mobile health (lifelens). * Orchestrated the Product Management team for initiatives such as employer onsite telehealth clinics and mobile products for child health and pregnancy care targeted at the Indian market.

Key Ownerships 1. Led product with a specially built rule engine for raw data processing that allowed large businesses to structure and scrub huge amounts of data and perform analytics over it. a. Led team to idealize and develop rules-based data scrubbing product for data intake in a managed care organization. b. Launched and Deployed product thereby enabling the clients to seamlessly import and validate data from multiple sources/vendors. 2. Own requirements, specifications, and release plans. Created and prioritize feature roadmap, in collaboration with customer and engineering teams. 3. Represented the customer during development discussion. Championed the cause of customers. 4. Built an impactful, personal customer relationship that helped win repeat business of $3 million. 5. IT and Process consulting: Lead ICD 10, HIPAA 5010 impact assessment consulting projects for multiple pay organizations in US. Thus helping client to identify impact points, plan and budget the compliance. 6. Product Owner for Allscripts RCM product responsible for registration, coding and charge capture modules.

I worked as a lead business analyst and contributed towards developing an ‘Enterprise Hospital Information System’. • Customer Facing Role • Lead analysis and design of company’s proprietary Enterprise Hospital Management Information System Med Mantra™ • Chaired numerous feature-required sessions with partners, key account stakeholders, architects and engineering teams. • Product Testing • Product Demo

I worked as a Dist Coordinator (trainee) and looked after UNICEF funded projects in Shivpuri dist of Madhya Pradesh, India. I also studied and analyzed the need of new health initiatives and explored the possibility of working with self help groups to reach out to people and provide better care.

I worked as a student trainee and did projects on "Quality of Service in OPD" and "Costing of Angiography and Angioplasty services".

I worked as an executive, primarily looking after the front office operations and basic IT system.