Saurabh Kumar Chandra

Spearheading strategic marketing initiatives to accelerate customer acquisition and expand the commercial footprint of PNG (Piped Natural Gas) solutions across target markets. Successfully driving business growth by identifying high-potential commercial zones, conducting detailed feasibility studies, and converting prospects into long-term customers. • Achieved customer acquisition targets by executing data-driven marketing strategies and commercial potential surveys in both existing and new geographical areas. • Led multiple commercial client meetings, delivering value-driven presentations on PNG benefits, cost optimization, safety, and sustainability advantages—resulting in improved conversion rates. • Managed end-to-end customer onboarding including enrolment, Gas Supply Agreement (GSA) closures, documentation, and activation, ensuring seamless transition from prospect to active consumer. • Strengthened customer retention through proactive feedback collection and satisfaction monitoring, enhancing long-term relationship management. • Promoted and introduced new natural gas–based applications and equipment, driving incremental volume growth and increased gas utilization among commercial customers. • Collaborated closely with Project and Operations teams to ensure timely execution, installation readiness, and smooth commissioning—minimizing turnaround time and enhancing customer experience.

We ensure that we deliver on our contractual promises and that we service the client effectively whilst meeting our performance targets (scope, time, cost, and quality). Ensuring the client remains satisfied throughout the relationship as projects are successfully delivered with responsibility shared across the functional Emonics LLC teams. Monitoring client’s communications through structured interactions including risks and issues, taking ownership of minimising risk and closing out issues promptly and satisfactory. Onboard customers and highlight Emonics resources available to a new customer Responsible for tapping potential customers for new business & closures Making calls establishes initial contact over the phone and convinces clients of the benefits of our services. Also managing the existing accounts which includes nurturing the existing accounts, renewals, and upselling. Keep prospective client databases updated with the help of CRM & ATS. Responsible for managing monthly, quarterly, and yearly quotas, goals & targets for the team and individually. Training the associates regarding the complete process and ensuring their target completion.

We ensure that we deliver on our contractual promises and that we service the client effectively whilst meeting our performance targets (scope, time, cost, and quality). Ensuring the client remains satisfied throughout the relationship as projects are successfully delivered with responsibility shared across the functional Emonics LLC teams. Monitoring client’s communications through structured interactions including risks and issues, taking ownership of minimising risk and closing out issues promptly and satisfactory. Onboard customers and highlight Emonics resources available to a new customer Responsible for tapping potential customers for new business & closures Making calls establishes initial contact over the phone and convinces clients of the benefits of our services. Also managing the existing accounts which includes nurturing the existing accounts, renewals, and upselling. Keep prospective client databases updated with the help of CRM & ATS. Responsible for managing monthly, quarterly, and yearly quotas, goals & targets for the team and individually. Training the associates regarding the complete process and ensuring their target completion.

As a summer intern at Hindustan Petroleum Corporation Limited (HPCL), I had the opportunity to work on a research project focused on analyzing the Non-Fuel Revenue (NFR) services provided by the company to its customers. My primary responsibilities included collecting data from various sources, conducting surveys, and analyzing the results to gain insights into customer behavior and preferences. Throughout my internship, I learned a great deal about the oil and gas industry, as well as the importance of customer satisfaction and retention. Overall, my experience at HPCL was incredibly rewarding, and it provided me with valuable skills and knowledge that I can apply in my future endeavors.As a summer intern at Hindustan Petroleum Corporation Limited (HPCL), I had the opportunity to work on a research project focused on analyzing the Non-Fuel Revenue (NFR) services provided by the company to its customers. My primary responsibilities included collecting data from various sources, conducting surveys, and analyzing the results to gain insights into customer behavior and preferences. Throughout my internship, I learned a great deal about the oil and gas industry, as well as the importance of customer satisfaction and retention. Overall, my experience at HPCL was incredibly rewarding, and it provided me with valuable skills and knowledge that I can apply in my future endeavors.