Saurabh Bhardwaj
Head Quality Operations and Training - CC & CRM @ Sony India
About
Experienced Customer Experience expert & Six sigma Black Belt with a demonstrated history of working in the Telecommunications and Consumer electronics to drive CX, CS and Lean initiatives. Won multiple Global and country level Awards on #CX and #digital innovation.
India
South Delhi
Consumer Electronics
ISO, Black Belt, Team Management, Six Sigma, Telecommunications, MIS, Quality Assurance, GSM, Customer Experience, Design Thinking, Customer Focused Design, Operational Excellence, Business Intelligence (BI), Data Visualization, Microsoft Excel, Spreadsheets, Data Analytics, Change Management, Artificial Intelligence for Business
Experience
Head Quality Operations and Training - CC & CRM
Sony India
Delhi, India
Quality Operations and Training lead
Sony India
Quality Lead
Sony Electronics
New Delhi Area, India
Lead NLP Voice Project|Customer Experience and Design Thinking expert with expertise in Lean & Process improvement to drive growth and CX
Assistant Manager
Vodafone Idea Limited
Noida Area, India
Training, Quality and Vendor Management
Process Associate
Sopra Steria
Noida Area, India
Back office operations
Education
Delhi College Of Arts and Commerce
Business/Commerce, General
Mahatma Jyotiba Phule Rohilkhand University
Business, Management, Marketing, and Related Support Services
Saurabh Bhardwaj's Contact Information
Phone
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