satish waghela

*  Managing a Sales Support Team comprising of 15 advisors and a Knowledge Coach. *  Monitor and ensure the performance of the designated offshore territory (comprising of 36 direct outlets and retailers) by conducting reviews and generating reports on a weekly basis and giving appropriate feedback and references for performance improvement. *  Interact with Privileged Customer groups inquiring about the issues faced and to amicably resolve the same. *  Conducting quarterly D-Sat surveys with one third of the Client groups covered every month with a target of covering the entire database with 4 completed reviews in a year. *  Handle Customer Escalations and ensure maximum Customer Satisfaction. *  Maximized Customer retention by 50% *  Consistent high levels of performance ratings from the team members in the 360 degree performance ratings. *  Ensured decreasing trends in turnover of staff, to generate better revenues and efficiency for the project. *  To make sure that all the customer service standards are being portrayed, established and complied.