satik nalbandian

commercial office manager

About

Over five years of professional and invaluable experience as an Executive Assistant Computer Literate: Proficiency in MS Word, Excel, PowerPoint; Outlook, Concur Type 50+ wpm, quick learner, fluent in Armenian, knowledge of Russian Ability to support multiple executives, ability to communicate effectively with customers, peers, and management Team player who possesses the ability to work in a learning environment and under pressure Excellent verbal and written communication skills Organizational skills, strong attention to details, ability to multitask Effectively and efficiently maintain calendars, schedules, travel arrangements and organize meetings Ability to work with all levels of personnel in a courteous and efficient manner, exercise discretion on confidential matters, work independently and prioritize work to meet applicable deadlines

Country

united states

City

new york

Industry

hospitality

Skill

customer service, hospitality management, revenue analysis, hospitality, food and beverage, hotels, resorts, hotel management

Experience

commercial office manager

loews hotels

2017-2 - Present · 9 yrs 8 mos

executive assistant

laguardia plaza hotel

2011-5 - 2015-6 · 4 yrs 2 mos

* Assisted the General Manager with everyday assignments and ensured his needs are met on a timely basis * Scheduled daily appointments, travel arrangements, handled report preparation for internal and external meetings * Data entry and loading other necessary information into software programs * Handled incoming and outgoing communication, tracked time and attendance, handled confidential information * Created and updated rates and packages in the reservations system and third party websites * Audits of hotel systems to update availability and rates to reflect the hotel’s selling strategy in response to the market demand * Maintained accurate records of all pricing, sales, and activity reports submitted by Account Executives * Adhered to all company policies, procedures, and business ethics codes and ensured that they are communicated and implemented within the team.

guest service agent

hilton long island/huntington

2009-9 - 2010-2 · 6 mos

* Greeted guests in a friendly and professional manner according to Hilton Hotel’s standards * Processed guest check-ins/check-outs, secured payments, verified and adjusted billing, ran daily reports to identify special requests * Handled guest’s complaints and requests promptly * Performed appropriate job duties requested by Supervisor * Provided guests with exceptional customer service and enhanced the service standards throughout the operation

administrative support specialist

loews corporation

2015-8 - 2017-1 · 1 yr 6 mos

* Provide high-level administrative support to multiple executives of Loews Corporation and Loews Hotels * Coordinate calendars, schedule meetings, maintain and respond to calendar changes to resolve scheduling conflicts * Organize internal and external meetings, events, appointments, and conference calls * Greet executives’ guests, escort them to and from meetings * Coordinate complex travel arrangements including air, hotel and ground transportation; prepare detailed itineraries * Prepare expense reports; process invoices for payment * Type and proof correspondence including emails, letters, memos; prepare reports and presentations * Open, sort, distribute incoming correspondence, handle confidential, and time sensitive material * Keep accurate record of all vendor contracts, ensure all memberships and subscriptions are up to date * Answer, screen and/or route all incoming telephone calls, mail, publications * Maintain office supply inventory * Collaborate with other Executive Assistants to provide phone coverage, work coverage, and general team support